Kinka Brooks
San Antonio,TX
Summary
Effective and detail-oriented Student committed to learning, developing skills in Cosmetic and General Dentistry and team contribution. Self-directed and energetic with superior performance in both autonomous or collaborative environments working independently and collaborating with others on group projects.
Overview
6
6
years of professional experience
Work History
Equipment Specialist
United States Air Force, Osan AFB
10.2019 - 01.2021
- Managed repairs to minimize inventory downtime from 8 hours to 6 hours.
- Created and maintained up-to-date spreadsheets.
- Maintained inventory of necessary expendables, parts and supplies.
- Educated and managed staff on best practices in use and maintenance of equipment inventory.
- Inspected and checked outgoing orders for quality control.
- Documented service and repair procedures accurately and completely and submitted monthly reports to manager.
- Maintained proper care and storage of diagnostic tools and equipment and tracked inventory.
- Maintained safe work environment and adhered to privacy regulations.
- Installed deployment and rotational period equipment and performed monthly calibration.
Document Control
United States Air Force, USAF
07.2016 - 01.2021
- Maintained document control system and updated work instructions, procedures and associated databases.
- Managed training courses, setup and maintenance for document control systems.
- Reduced order processing times 40% by creating digital document control processes.
- Established and managed document distribution matrix and document control register.
Storage Operations Specialist
United States Air Force, Osan AFB
04.2019 - 10.2019
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Enforced detailed organization processes to increase quality and service standards.
- Tracked production and quality control systems to proactively identify deficiencies.
- Organized records of vehicles, schedules and completed orders.
- Collaborated with manufacturing and supply chain management.
- Oversaw warehouse staff in training and maintained efficiency in fast-paced environment.
- Conducted research to address shipping errors and packaging mistakes.
- Integrated warehouse operations with existing and new business processes.
- Provided professional services and support in a dynamic work environment.
Document Control Clerk
United States Air Force, Barksdale AFB
07.2018 - 03.2019
- Contributed to design and implementation of overall corporate documentation standards, numbering conventions and templates.
- Assisted with document troubleshooting and recovery of corrupt documents and files.
- Managed regulatory requirements and audit support needs by completing and submitting accurate paperwork.
- Established, improved and reinforced document management systems to handle current and expected requirements.
- Maintained organized and efficient document flows by using excellent planning and multitasking skills.
- Gathered, reviewed and input essential asset and weapons documentation reports each day using Microsoft Excel software.
- Compared incoming data against quality, integrity and accuracy expectations, identified faults and affected timely remedies.
- Promoted efficient document processing by maintaining orderly and clean control room.
- Managed file archival and information retrievals.
Document Control Clerk
United States Air Force, Al Udeid
01.2018 - 07.2018
- Provided assistance with inbound and outbound document processes, document sorting, logging, and work order creation.
- Performed document reproduction, printing documents from electronic sources such as email attachments, PDF files and cloud storage.
- Created and maintained user accounts and properly routed documents for approval and training.
- Worked with internal staff to process documents and sent for closing.
- Assisted in continuous improvement activities while developing and maintaining resulting documents.
- Identified areas of weakness and recommended or implemented process improvements.
- Utilized the Integrated Logistics System to scan and clean up project documents.
- Gathered, reviewed and input weapons documentation reports each day using the Integrated Logistics System software.
- Transmitted documents, organized revisions and tracked changes.
- Carried out in-depth needs assessments to determine document management requirements at department and individual user levels.
- Promoted efficient document processing by maintaining orderly and clean control room.
- Managed file archival and information retrievals.
Customer Service Representative
United States Air Force, Barksdale AFB
07.2016 - 01.2018
- Responded to customer requests for products, services, and company information.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Investigated and resolved service and delivery concerns.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded proactively and positively to rapid change.
- Trained staff on operating procedures and company services.
- Increased efficiency and team productivity by promoting operational best practices.
Cashier
Dominoes
01.2015 - 07.2016
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases and join reward programs.
- Addressed customer needs and made product recommendations to increase sales.
- Welcomed customers and helped determine their needs.
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Worked with floor team and managers to meet wide range of customer needs.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Education
Bachelor of Science - Biology
University of Texas San Antonio
San Antonio, TX12-2025
High School Diploma -
Smithson Valley High School
Spring Branch, TX06-2015
Skills
- Inventory Management
- Data Analysis
- Integrated Logistics System-Supply
- Microsoft Excel
- Microsoft Powerpoint
- Microsoft Word
- Inspection and Quality Control
- Problem-Solving
- Financial Responsibility
- Ability to Perform Under Pressure
- Quick To Adapt
- Teamwork
Languages
English
Native or Bilingual
Interests
- I enjoy helping others and giving back to the community
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Reading
Timeline
Equipment Specialist
United States Air Force, Osan AFB
10.2019 - 01.2021
Storage Operations Specialist
United States Air Force, Osan AFB
04.2019 - 10.2019
Document Control Clerk
United States Air Force, Barksdale AFB
07.2018 - 03.2019
Document Control Clerk
United States Air Force, Al Udeid
01.2018 - 07.2018
Document Control
United States Air Force, USAF
07.2016 - 01.2021
Customer Service Representative
United States Air Force, Barksdale AFB
07.2016 - 01.2018
Cashier
Dominoes
01.2015 - 07.2016
Bachelor of Science - Biology
University of Texas San Antonio
High School Diploma -
Smithson Valley High School