Kinley Buchanan
Malden,Missouri
Summary
Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere. Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service. Approachable Hostess with extensive experience managing reservations and waitlists. Warmly greets and seats guests promptly to maintain workflows. Highly organized and committed to creating welcoming atmosphere. Helpful Hostess processes customer transactions, organizes reservations and coordinates dining room staff. Demonstrated success in working with staff to create unique dining experiences. Offering experience working in restaurant settings.
Overview
2
2
years of professional experience
Work History
Hostess/Waitress
La Estancia
06.2023 - Current
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Developed rapport with regular patrons, fostering a sense of community within the establishment.
- Improved guest experience by offering personalized recommendations based on individual preferences and dietary requirements.
- Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
- Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
- Supported restaurant marketing efforts by promoting upcoming events or specials to guests as appropriate.
- Coordinated closely with event planners for successful execution of private functions held at the restaurant.
- Streamlined check-in process for large groups or events by implementing a pre-registration system.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
- Enhanced customer experiences by efficiently managing reservations and seating arrangements.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Increased overall dining satisfaction by promptly addressing and resolving guest concerns or issues.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Streamlined communication between kitchen staff and servers to ensure accurate order fulfillment and timely delivery.
- Collaborated with management to implement new strategies for improving restaurant efficiency and guest satisfaction.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Contributed to positive guest experiences by providing personalized service and attention to special requests or preferences.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Strengthened team morale by fostering an atmosphere of collaboration, mutual respect, and open communication among all staff members.
- Ensured smooth transitions between shifts by maintaining detailed notes on table statuses, incoming reservations, and outstanding tasks for follow-up action.
- Maximized table turnover rates by monitoring dining room activity closely and anticipating when tables would become available for new parties.
Sandwich Artist
Subway
04.2022 - 03.2023
- Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
- Expedited order processing for increased efficiency in high-volume periods.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Assisted in inventory management, ordering necessary supplies to prevent shortages and reduce waste.
- Developed proficiency in preparing various sandwich types, meeting diverse customer preferences and dietary needs.
- Resolved customer complaints professionally, maintaining positive relationships and promoting repeat business.
- Implemented creative sandwich designs for promotional events, boosting sales and attracting new customers.
- Trained new employees on company policies and procedures, contributing to overall team performance and growth.
- Increased speed of service through effective multitasking and time management skills.
- Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
- Contributed ideas for menu development based on customer feedback and industry trends.
- Promoted hygiene practices within the team by consistently following food safety guidelines and regulations.
- Built rapport with regular customers by remembering their names and preferred orders, fostering a welcoming environment.
- Streamlined sandwich preparation processes for improved efficiency without sacrificing quality or presentation standards.
- Consistently met daily sales targets through upselling techniques such as suggesting add-ons or meal deals to customers.
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
- Participated actively in store promotional activities that led to increased foot traffic during special events.
- Assisted in maintaining up-to-date product knowledge by staying current with recipe changes, ingredient sourcing updates, and nutritional information updates.
- Kept workplace clean and organized in line with restaurant policies.
- Greeted guests, promoted specials, and took orders.
- Prepared and presented food in compliance with health and safety guidelines.
- Trained team members to prepare sandwiches and other items according to instructions.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Assisted customers in choosing menu items by providing food complementing information.
- Executed sandwich artistry duties with very low occurrence of errors.
- Shared information with customers about menu items, preparation methods, and ingredients.
- Restocked and rotated stock in display case to mitigate stock loss.
- Operated manual and electric appliances to peel, slice, and trim food.
- Monitored inventory and requisitioned low-stock items.
Education
No Degree - General Studies
Malden High School
Malden, MO05.2024
Skills
- Dining Room Management
- Server Support
- Food Running
- Event Planning
- Guest Engagement
- Customer Service
- Guest Complaint Resolution
- Complaint Handling
- Dining Area Maintenance
- High-Volume Dining
- Cleaning and Sanitation
- Front-Of-House Display Creation
- Seating Arrangements
- Beverage Preparation
- Table Bussing
- Group Reservations Management
- Performance Improvement
- Bill Computation
- Greeting Guests
- Service Prioritization
- Menu Memorization
- Guest Seating
- Effective Multitasking
- Interactive Communication Skills
- Reservation Coordination
- Exceptional Communication
- Payment Processing
- Restroom Servicing
Languages
Spanish
Limited Working
Timeline
Hostess/Waitress
La Estancia
06.2023 - Current
Sandwich Artist
Subway
04.2022 - 03.2023
No Degree - General Studies
Malden High School
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