Kinley Goodwin
Munford,AL
Summary
Prepared professional with accounting, business, and entrepreneurial knowledge in wellness/healthcare positions. Skilled in preparing and delivering lectures, evaluating and grading student work and preparing course materials. Tech-savvy educator with in-depth understanding of wellness programs.
Reliable employee seeking Business/Anatomy & Physiology Instructor position. Offering excellent communication and good judgment.
Experienced in the wellness world with over 5 years of experience in health and wellness industry. Excellent reputation for resolving problems and improving customer & student satisfaction.
Driven student leveraging studies in herbal medicine, seeks additional experiences as a wellness instructor in foreign locations. Offers strong interpersonal and task prioritization skills.
Helpful Massage/Neuromuscular Therapist fully invested in developing intriguing and creative lesson plans in business, bodywork & anatomy/physiology for wellness practitioners/students . Effective communicator with capabilities in assisting students in homework, assignments, skill development and career counseling. Offering flexible hours of availability per week, including evenings and overtime.
Overview
5
5
years of professional experience
4
4
Certification
Work History
Business Instructor - Wellness Practioner
Birmingham School Of Massage
Birmingham, AL
08.2021 - Current
- Participated in student and faculty events to highlight program offerings, engage students and increase profile on campus.
- Created successful lesson plans with business/ethics projects and interview activities to enhance lectures.
- Compiled, administered and graded examinations to assess student learning and identify individuals likely to need assistance.
- Selected, organized and distributed materials and supplies to meet classroom instructional needs.
- Prepared and delivered lectures to undergraduate or graduate students on topics such as financial accounting, principles of marketing and operations management.
- Maintained regularly scheduled hours in order to assist and advise students on class, program, academic and vocational plans.
- Utilized curriculum reflecting diverse educational, cultural and linguistic backgrounds of students served and challenged students to move beyond innate socio-cultural biases.
- Used coordination and planning skills to achieve results according to schedule.
- Adhered to social distancing protocols and wore mask or face shield.
Massage/Certified Neuromuscular Therapist
Azia Medical Spa
Birmingham, AL
07.2021 - Current
- Supported patients' progress and physical health by recommending and demonstrating at-home exercises.
- Delivered home care therapy to home bound and long-term care patients.
- Administered massages and traction to relieve pain, improve comfort levels and decrease or prevent deformity or crippling.
- Communicated pertinent results, progress or challenges to target and restore mobility for patients.
- Inspected physician referrals and determined appropriate evaluation procedures.
- Researched and stayed abreast of current treatment modalities by attending professional development opportunities.
- Observed patient safety, risk management and infection control policies and procedures.
- Planned and administered range of treatments and therapeutic exercise programs involving active and passive ranges of motion and muscle reeducation.
- Conducted clinical assessment and evaluation to determine patient needs.
- Increased weekly average patient visit volume through improved scheduling.
- Taught patients how to live within limits of capabilities and celebrated successes.
- Supervised clinical students, certified and licensed assistants, technicians and volunteers.
- Managed acute and chronic conditions with full understanding regarding complex therapy needs.
- Facilitated therapy for patients with knee and hip replacements, chronic pain and balance disorders.
- Observed and recorded patients' responses to therapies and exercises to report to practitioners and recommend adjustments to treatment plans.
- Educated patients and family members regarding diagnosis, injury prevention and therapeutic treatments.
- Managed high-volume caseload and organized daily schedules of massage therapy assistants and patients.
- Aided and counseled patients adjusting to permanent physical disabilities.
- Planned individually-designed treatment programs to restore, maintain and improve physical functioning, alleviate pain and prevent disability.
- Trained and oriented new massage therapists and massage therapy assistants.
- Provided therapy session adaptations according to progress and limitations.
- Recorded detailed prognosis, treatment, responses and progress notes in patient charts.
Rental Property Owner/Operator
Self-Employed
Port St. Joe, FL
12.2020 - Current
- Managed day-to-day business operations.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Created and monitored promotional approaches to increase sales and profit levels.
- Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Established, optimized and enforced business policies to maintain consistency and high-quality standards across industry operations.
- Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
Vintage Camper Renovator/Online Reseller
Self-Employed
Talladega , AL
12.2019 - Current
- Promoted products in online communities through weblog or discussion-forum postings, e-mail marketing programs or online advertising.
- Collaborated with supply vendors and distributors to purchase supplies
- Developed successful online sales operations from scratch by establishing and following strategic vision, mission and operational plans.
- Responded to customer issues and resolved complaints by leveraging antique knowledge.
- Corresponded with online customers to address questions or complaints about products, policies or shipping methods.
- Uploaded digital media to online storefront, auction sites or other shopping Web sites for advertising purposes.
- Managed financial tracking, inventory coordination and social media marketing.
- Created plans and communicated deadlines to ensure projects were completed on time.
- Increased customer satisfaction by resolving product issues.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Oversaw daily operations to ensure high levels of productivity.
Volunteer - Religious Educator/Event Coordinator
Ironaton Church Of Christ
Talladega , AL
10.2018 - Current
- Employed variety of instructional aids, methods and materials to provide for creative teachings, helping children grow spiritually.
- Adapted bible verses and lessons into stories and activities to help children comprehend scriptures.
- Increased Sunday School participation by 20% through outreach and creation of dynamic and age appropriate lesson plans.
- Tested children's bible knowledge by asking bible trivia questions and hosting bible quizzing competitions.
- Planned and facilitated retreats for 80 students directed around community bible study.
- Assisted students with schoolwork and completing Bible studies.
- Merged bible verses with current events to develop curriculum and address relevant topics children regularly encounter.
- Led faith-based life to provide example for students.
- Applied teaching techniques to achieve curriculum goals within framework of biblical philosophy.
- Wrote and distributed accessible literature about to educate community.
- Sourced materials and labor to meet facility construction needs.
- Gave numerous talks in various venues about true religion to promote faith, compassion and encourage volunteerism.
- Led groups of 100 volunteers on community service missions through local areas to teach, educate on Bible teachings and promote the gospel.
- Now working with multiple missionaries and various congregations to educate people abroad with no access to medical care how to cope with chronic pain naturally.
Operations Management
Goodwin Marketing
Munford, AL
01.2016 - Current
- Office management, online management, merchandise purchasing, inventory listing, inventory shipping, hiring, training and manage multiple employees.
- Supported business growth through strategic planning and process development.
- Streamlined company processes and procedures while enhancing customer satisfaction.
- Raised profits by 50% within 6 months through planning.
- Increased profitability by optimizing sales and fulfilling lower overhead costs.
- Secured 98% satisfaction rate for all client services offered.
- Met customer service standards and expectations consistently by effectively communicating and actively listening.
- Implemented business development strategies, logo designs, and website designs.
- Formulated analysis assessments to make informed decisions on proposed projects.
- Mitigated business risks by working closely with staff members and assessing performance.
- Managed daily operations of inventory organization, orchestrating forward-thinking strategies to accomplish profit and expansion goals.
- Delivered leadership to executive team dedicated to driving ambitious targets with well-orchestrated plans.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Directed strategic workforce planning, performance management, and benefits administration.
- Studied latest trends to add new merchandise to product lineup, improving sales revenues by 382%.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Demonstrated exceptional knowledge of process optimization in relation to profit and loss.
- Appraised inventory levels and ordered new merchandise to keep quantities well-stocked.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
- Developed and optimized organizational systems to boost efficiency and keep operations scalable and agile for changing demands.
- Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Managed, trained and motivated personnel to continuously improve knowledge and abilities in the e-commerce field.
- Trained and guided team members to maintain high productivity and performance metrics.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Developed and rolled out new policies designed to bolster productivity and reduce overall costs.
- Delegated shipping and inventory daily tasks to employees, streamlining daily progress and efficiency.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Production Worker & Bookbinder
Sain Publications
Pulaski, TN
06.2019 - 02.2021
- As-needed basis. This consists of but is not limited to printing, binding, gluing and prepping books.
- Transferred data, created electronic charts and designs for the publication office and their services, as well as assembled books, pamphlets, and calendars to supply hundreds of churches around the world.
- Supported machine operators in setup and operation of production equipment resulting in efficient runs.
- Reviewed job specifications to determine appropriate setups for production runs.
- Organized work to meet demanding production goals.
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
- Conducted quality inspections of finished products and made minor repairs to meet project expectations.
- Supported current production needs by moving items between equipment, conveyors and staging areas.
- Resolved issues quickly to maintain productivity goals.
- Located and picked merchandise to fulfill daily customer orders.
- Unloaded incoming products and moved boxes to staging areas, sorted items and transported to final storage locations.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Maintained maximum organization and productivity by properly sorting project components on work tables.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Documented production information via daily system logs and discussed issues with management.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Assembled printing products according to changing daily work orders and specific customer needs.
- Graded and packaged finished products, transporting items for additional processing, storage or shipment off-site.
Pharmacy Technician and Office Assistant
Professional Apothecary
Talladega, AL
11.2019 - 03.2020
- Communicated instructions to patients or caregivers about proper use and storage of drugs.
- Counted and labeled prescriptions with correct item and quantity.
- Operated cash register and other front counter tasks to facilitate daily operations.
- Assisting the public with their medical needs, including but not limited to counting pills, answering calls, customer service representative, filing insurance/running insurance on prescriptions, creating new patient information/filing running the cash register, assisting the pharmacists, taking inventory of drugs and retail
- I also worked in the office running the tapes for the day, making deposits and counting registers up for our office manager
- I had to take inventory, and transfer data, and track the flow of money
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions and refill instructions.
- Performed safety checks when dispensing medications to optimize patient safety.
- Prepared bills for insurance companies and submitted required paperwork.
- Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
- Resolved third-party billing, computer system and customer service issues.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects and specified use.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Stocked, labeled and inventoried medication to keep accurate records.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Developed and implemented improvements to pharmacy organization system.
- Managed opening and closing duties for pharmacy.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Reduced supply shortages by carefully monitoring inventory and submitting replenishment orders before depletion.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Set up and modified patient profiles to include current medications and insurance details.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Generated prescription labels using medical software, verifying accuracy of patient and medication information.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Processed hundreds of prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Delivered clerical support by handling range of routine and special requirements.
- Oversaw automated tracking and documentation of data, client correspondence and office operations.
- Created detailed expense reports and requests for capital expenditures.
- Verified accuracy of business records by consistently updating customer information.
- Completed clerical tasks such as filing, copying and distributing mail.
- Interacted with customers by phone, email or in-person to provide information.
- Executed record filing system to improve document organization and management.
- Edited documents to keep company materials free of grammar errors.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Collected co-payments or full payments from customers.
- Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
- Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
- Entered and processed patients' prescriptions into internal system.
Hostess, Seasonal
Cracker Barrel Old Country Store
Oxford, AL
04.2018 - 08.2019
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Prepared dining room for special upcoming functions by decorating and generating special group menus.
- Supervised server balance and monitored table turnover to accurately seat customers.
- Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
- Assisted managers with quickly resolving service- and food-related issues.
- Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
- Answered customer questions about hours, seating and menu information.
- Managed event contracts, estimates, event profiles and post-event summaries.
- Used cash registers and credit card machines to cash out customers.
- Recorded available tables after seating each party using specialized seating software.
- Monitored dining room and guest flow to maximize table usage and minimize wait times by 50%.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Informed servers of newly seated parties for speedy service.
- Checked and restocked server areas and organized and got change for front counter.
- Documented reservations and communicated changes to guests.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Routinely supported other areas of restaurant by answering telephones and completing financial transactions for other staff members.
- Collaborated with kitchen to inform customers of wait times and answer questions about food.
- Conducted dining room and server checks to assess readiness for expected customer loads.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Monitored seating area and checked restrooms regularly to keep spotless.
Volunteer - Educator/Equine Therapy Multi-handicap
MGH Arena
Talladega, AL
01.2015 - 01.2017
- Chose materials and developed lesson plans to enhance skills for individual students.
- Collaborated with adults and children to provide safe and educational experience.
- Modified general education curriculum for special-needs students using various instructional techniques and technologies.
- Delivered effective and differentiated classroom instruction to range of neurodiverse students.
- Taught students across multiple classifications and degrees of special needs.
- Volunteered with groups and organizations to help make measurable differences for program recipients.
- Consisted of attending to the needs of the multi-handicapped children, working alongside others for the best interest of the students
- I taught them about horses (caring for them, riding them, and other activities)
- This work included therapy horses with the disabled students, and we were also responsible for the care of the horses and barn.
- Helped with office tasks, taking messages, scanning documents and answering phone inquiries.
- Organized and managed events and projects as part of community support services.
- Greeted visitors and answered questions about program, requirements and opportunities.
- Adhered to organization procedures and instructions to maintain safety for program participants and other workers.
- Used strong interpersonal communication skills to convey information to others.
- Helped develop care plans for patients with complex needs and assisted patients with using rehabilitation equipment.
- Established collaborative relationships with patients through consistent and meaningful communication.
- 11Worked with students with moderate to severe autism to increase life skills.
- Communicated nonverbally with children to provide comfort, encouragement and positive reinforcement.
- Led activities that developed students' physical, emotional and social growth.
- Provided life skills programming for students with moderate to severe autism.
- Taught multiple subjects to students with intellectual or emotional disabilities.
- Created learning and content strategies to meet needs of mentally and physically disabled students.
- Instructed students with physical and cognitive disabilities.
- Instructed students in core academic areas and specialized reading groups.
Education
Pre-Nursing - Nursing
Gadsden State Community College
Gadsden, ALCertified Massage Therapist (650 Hours) - Massage Therapy
Birmingham School of Massage
Birmingham, ALCertified Neuromuscular Therapist (180 Hours) - Anatomy, Physiology, Neuromuscular Therapy
Birmingham School of Massage
Birmingham, AL08.2021
Skills
- Attendance documentation, Classroom Management
- Entrepreneurship Expertise
- Course preparation, Test Administration
- Journal Publication Procedures
- Academic Advising
- Attention to Detail, Time Management
- Leadership, Collaboration
- Computer Skills, Basic Math
- Interpersonal Communication
- Decision Making, Analytical and Critical Thinking
- First Aid/CPR
Affiliations
Churches of Christ globally, and many missions programs intending to implement alternative healing training to those without medical care abroad.
Certification
- Licensed Massage Therapist - mBLex
- Certified Neuromuscular Therapist
- CPR Certified
- CERT
- Registered Pharmacy Technician
Timeline
Business Instructor - Wellness Practioner
Birmingham School Of Massage
08.2021 - Current
Massage/Certified Neuromuscular Therapist
Azia Medical Spa
07.2021 - Current
Rental Property Owner/Operator
Self-Employed
12.2020 - Current
Vintage Camper Renovator/Online Reseller
Self-Employed
12.2019 - Current
Pharmacy Technician and Office Assistant
Professional Apothecary
11.2019 - 03.2020
Production Worker & Bookbinder
Sain Publications
06.2019 - 02.2021
Volunteer - Religious Educator/Event Coordinator
Ironaton Church Of Christ
10.2018 - Current
Hostess, Seasonal
Cracker Barrel Old Country Store
04.2018 - 08.2019
Operations Management
Goodwin Marketing
01.2016 - Current
Volunteer - Educator/Equine Therapy Multi-handicap
MGH Arena
01.2015 - 01.2017
Pre-Nursing - Nursing
Gadsden State Community College
Certified Massage Therapist (650 Hours) - Massage Therapy
Birmingham School of Massage
Certified Neuromuscular Therapist (180 Hours) - Anatomy, Physiology, Neuromuscular Therapy
Birmingham School of Massage
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