Kinley Pardue
Hooks
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Reliable and upbeat Prestige Beauty Advisor, successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Data management professional prepared to excel in data accuracy and organization. Proven track record of maintaining high standards in data entry and information management. Known for collaboration and adaptability, ensuring seamless team operations and goal achievement. Skills include fast typing, attention to detail, and proficiency with office software.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Packing, Shipping, and Receiving Assembler
Rowe Casa Organics
12.2023 - 07.2024
- Operated packaging machinery to prepare products for shipment efficiently.
- Coordinated receiving processes, ensuring accurate inventory management and quality control.
- Assembled and packed products according to specifications, maintaining consistency across shipments.
- Monitored supply levels and reported discrepancies to streamline restocking procedures.
- Trained new staff on packing and shipping protocols to ensure compliance with safety standards.
- Conducted regular inspections of shipped items, reducing errors and improving customer satisfaction.
- Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters, and sealing tools.
- Expedited order processing time through effective organization and prioritization of tasks.
- Reduced shipping errors by meticulously verifying package contents and ensuring accurate labeling.
- Sustained a clean work environment following workplace safety guidelines to prevent accidents or injuries on the job site.
- Ensured safe working conditions by adhering to company policies and promptly addressing potential hazards.
- Unpacked and examined incoming shipments to record shortages, rectify damages and reject damaged items.
- Consistently met or exceeded performance metrics, driving continuous improvement in packing, shipping, and receiving operations.
- Collaborated with team members to meet daily production targets while maintaining high-quality standards.
- Coordinated effectively with quality control personnel to quickly identify any damaged products before shipping.
- Maximized warehouse space utilization, reorganizing storage areas for optimal product accessibility.
- Resolved problems of missing merchandise, delivery cancellations, and incomplete deliveries.
- Assisted in training new team members, sharing best practices for packing, shipping, and receiving processes to foster a culture of excellence among colleagues.
- Executed month-end inventory counts to identify discrepancies.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Sorted and delivered materials to different work areas and staff.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Conducted research to address shipping errors and packaging mistakes.
- Compared shipping orders and invoices against contents received to verify accuracy.
Prestige Beauty Advisor
Ulta
08.2021 - 12.2023
- Provided personalized beauty consultations to enhance customer satisfaction and loyalty.
- Maintained extensive knowledge of skincare and cosmetic products to advise clients effectively.
- Trained new team members on product knowledge and customer service techniques.
- Executed visual merchandising strategies to optimize product presentation and drive sales.
- Collaborated with management to develop promotional events that increased foot traffic.
- Monitored inventory levels, ensuring timely restocking of popular items to meet demand.
- Taught customers how to apply makeup and recommended optimal products.
- Maintained a clean, organized, and visually appealing store environment to promote positive customer experiences.
- Crosssold complementary products by identifying client needs and recommending appropriate solutions, resulting in increased average transaction values.
- Collaborated with team members to achieve monthly sales targets and consistently exceed performance goals.
- Increased repeat business through exceptional customer service and relationship building.
- Completed timely and accurate resets based on seasonal demands and special promotional requirements.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Tracked individual sales data daily to monitor progress towards personal performance objectives and identify areas for improvement.
- Processed payments, entering sales in register for prompt customer service.
- Mentored new Beauty Advisors by sharing best practices and providing ongoing support for their success within the team.
- Opened new product boxes and stocked items in displays.
- Facilitated client appointments for special events such as weddings or proms, delivering expert makeup application services that exceeded expectations.
- Conducted regular competitor analysis to stay informed about market trends and adapt strategies accordingly for continued growth in market share.
- Met sales goals, supporting organizational health through consistent and reliable service.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Managed efficient cash register operations.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Used in-store system to locate inventory and place special orders for customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Performed cash, card, and check transactions to complete customer purchases.
Manager
Dairy Queen
08.2018 - 08.2021
- Managed daily operations to ensure efficient service and customer satisfaction.
- Trained and supervised team members on food safety and service protocols.
- Implemented inventory control measures to reduce waste and optimize stock levels.
- Enhanced customer experience through effective complaint resolution strategies.
- Monitored employee performance, providing feedback to promote skill development.
- Organized staff schedules to maintain optimal coverage during peak hours.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Manager
Dairy Queen
08.2018 - 05.2020
- Developed promotional strategies that increased sales during seasonal events.
- Collaborated with management to refine operational processes for improved efficiency.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Organized staff schedules to maintain optimal coverage during peak hours.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
No Degree - LVN
Texarkana College
Texarkana, TXNo Degree - Nursing
Northeast Texas Community College
Mount Pleasant, Texas, TXHigh School Diploma -
Hooks High School
Hooks, TX05-2021
Skills
- Package handling
- Product assembly
- Workplace cleanliness
- Stock replenishment
- Warehouse organization
- Adaptable to change
- Teamwork and cooperation
- Time management
- Punctual and reliable
- Heavy lifting
- Attention to detail
- Self-motivated and independent
- Relationship building
- US Driver's license
- Interpersonal skills
- Effective communication
- Inspection and quality control
- Verbal and written communication
- Organization and prioritization
- Data entry
- Task prioritization
- Workflow optimization
- Equipment troubleshooting
- Inventory counts
- Problem-solving
- Critical thinking
- Basic mathematics
- Data recording
- Clear communication
- Workflow planning
- Customer relations
Certification
I have my BLS certification and I plan on taking my CNA exam in January of 2026.
Timeline
Packing, Shipping, and Receiving Assembler
Rowe Casa Organics
12.2023 - 07.2024
Prestige Beauty Advisor
Ulta
08.2021 - 12.2023
Manager
Dairy Queen
08.2018 - 08.2021
Manager
Dairy Queen
08.2018 - 05.2020
No Degree - LVN
Texarkana College
No Degree - Nursing
Northeast Texas Community College
High School Diploma -
Hooks High School