Kinnedy Carson
Columbia,SC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work History
Financial Service Associate
TD Bank
Rock Hll, SC
07.2020 - 01.2021
- Provided financial reports and interpreted financial information to managerial staff while recommending further courses of action.
- Administered account transactions with customers and assisted in generating sales opportunities.
- Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
- Targeted accounts at senior and executive levels and secured funding for future initiatives.
Customer Service Rep./ Teller
TD Bank
Columbia, South Carolina
04.2017 - 01.2021
- Makes quality referrals to appropriate partners Responsible for meeting individual performance metrics.
- Performs a broad range of tasks of varying complexity and scope.
- Originates loan applications, prepares documents and conducts loan closings.
- Processes Teller Transactions for customers including servicing Customer accounts.
Service Recovery and Compliance
Spectrum
West Columbia, SC
01.2021 - Current
- Make and receive customer calls related to updates and issues on surveys, construction projects, and installations.
- Review customer orders to ensure no issues with scheduled install, causing a failed installation.
- Work with operations and other departments to determine the serviceability of a address and follow defined processes to complete this function.
IT Operations Analyst
TD Bank
Lexington, SC
04.2018 - 02.2019
- Assess caller's knowledge and translate information when providing assistance.
- Maintains proficient knowledge of technology components, applications, clients/customers business services.
- Prioritize activities to ensure time invested is appropriate to the availability impact.
- Identify, resolve, escalate and communicate service delivery issues and complaints.
- Verify the quality of the problem resolutions changes and enhancements and monitors trends.
Education
High School Diploma -
Spring Valley High School
Columbia, SCMathematics
Wingate University
Wingate, NC 08.2011 - 01.2013
Computer Science
South Carolina State University
Orangeburg, SC 01.2014 - 06.2015
Skills
Compliance documentation
Timeline
Service Recovery and Compliance
Spectrum
01.2021 - Current
Financial Service Associate
TD Bank
07.2020 - 01.2021
IT Operations Analyst
TD Bank
04.2018 - 02.2019
Customer Service Rep./ Teller
TD Bank
04.2017 - 01.2021
Computer Science
South Carolina State University
01.2014 - 06.2015
Mathematics
Wingate University
08.2011 - 01.2013
High School Diploma -
Spring Valley High School
Similar Profiles
Samiul ShaownSamiul Shaown
Product Operations Lead at TD Insurance, TD BANK GROUPProduct Operations Lead at TD Insurance, TD BANK GROUP
Ashley WidermanAshley Widerman
Team Manager II at TD Auto Finance, TD Bank NATeam Manager II at TD Auto Finance, TD Bank NA
Vedansh VyasVedansh Vyas
Personal Banking Associate at TD Canada Trust (TD Bank)Personal Banking Associate at TD Canada Trust (TD Bank)
Samiul ShaownSamiul Shaown
Product Operations Lead at TD Insurance, TD BANK GROUPProduct Operations Lead at TD Insurance, TD BANK GROUP
Aysha WattsAysha Watts
Medical Claims Adjuster at Recruiting SolutionsMedical Claims Adjuster at Recruiting Solutions