Summary
Overview
Work History
Education
Skills
Timeline
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Kinneri Thomas

Olympia Fields,IL

Summary

Driven by a strong commitment to community service and customer satisfaction, I leveraged time management and interpersonal skills at Chicago Cares, Kohl's, and the University of Chicago Charter Schools to enhance operational efficiency and client relations. Achieved notable improvements in service delivery by coordinating food drives and boosting sales through strategic product placements, demonstrating a blend of administrative prowess and client engagement expertise.

Developed strong collaboration and communication skills in community-focused environment, looking to transition into new field. Demonstrates adaptability and commitment to supporting team objectives. Prepared to leverage these skills to contribute effectively in new professional setting.

Overview

6
6
years of professional experience

Work History

Volunteer

Chicago Cares
05.2024 - Current
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Used strong interpersonal communication skills to convey information to others.
  • Represented organization positively and professionally while providing community with much-needed services.
  • Encouraged community gardening efforts to promote sustainable living.
  • Coordinated food drives for improved local food bank stock levels.
  • Prepared and packaged boxes during box assembly line phase.
  • Packaged up nonperishable food items for food bank visitors.
  • Distributed food boxes with carefully selected essentials to families in need.
  • Collaborated with team members to ensure timely distribution of food to clients in need.
  • Kept warehouses and preparation areas clean and orderly to limit workplace risk.
  • Collaborated with fellow volunteers to deliver punctual, friendly service.
  • Helped visitors pick out food items from donations.
  • Provided compassionate customer service, assisting clients in selecting groceries based on individual needs and dietary restrictions.

Volunteer

University of Chicago Charter Schools
03.2023 - 06.2024
  • Managed confidential personnel files, maintaining accuracy and upholding strict privacy standards.
  • Answered phone and performed clerical duties to assist human resources department.
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.

Retail Sales Associate

Kohls Department Store
08.2018 - 01.2019
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Answered questions about store policies and addressed customer concerns.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
  • Increased sales floor efficiency by organizing merchandise and ensuring items were easy to locate.
  • Collaborated with team members to meet daily sales targets, contributing to overall store success.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Used in-store system to locate inventory and place special orders for customers.

Education

No Degree - Communications

Loyola University of Chicago
Chicago, IL
05-2023

Skills

  • Time management abilities
  • Client relations strength
  • Administrative tasks
  • Scheduling appointments
  • Reliability
  • Confidentiality handling
  • Filing
  • Problem-solving abilities

Timeline

Volunteer

Chicago Cares
05.2024 - Current

Volunteer

University of Chicago Charter Schools
03.2023 - 06.2024

Retail Sales Associate

Kohls Department Store
08.2018 - 01.2019

No Degree - Communications

Loyola University of Chicago

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Kinneri Thomas