Summary
Overview
Work History
Education
Skills
Timeline
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Kinneshia Passmore

Kinneshia Passmore

Palatka,FL

Summary

Adept at route planning and renowned for exceptional client relations, I significantly enhanced customer loyalty at Walmart through empathetic dispute resolution. As a Personal Driver for Uber, I maintained impeccable vehicle standards, fostering repeat business. My flexibility and dependability are pivotal in high-stress environments, ensuring professional and efficient service delivery.

Overview

9
9
years of professional experience

Work History

Personal Driver

Uber
09.2020 - Current
  • Enhanced client satisfaction by providing timely and efficient transportation services.
  • Maintained a high level of vehicle cleanliness, ensuring a comfortable experience for all clients.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Developed strong rapport with clients, leading to repeat business and positive referrals.

Customer Service Representative

Walmart
05.2015 - 09.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Phlebotomist -

FCTC
Saint Augustine, FL

Diploma -

Flagler Palm Coast High School
Palm Coast, FL
05.2010

Skills

  • Route Planning
  • Punctuality
  • Flexibility
  • Client Relations
  • Dependable and reliable

Timeline

Personal Driver

Uber
09.2020 - Current

Customer Service Representative

Walmart
05.2015 - 09.2020

Phlebotomist -

FCTC

Diploma -

Flagler Palm Coast High School

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Kinneshia Passmore