Kinnon Hatch
Gatesville,TX
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist
Comfort Inn & Suites
06.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Entered and updated sensitive customer information during check-ins and room changes.
- Trained new team members on company procedures, customer service and issue resolution.
- Sorted and delivered mail and packages upon arrival to correct staff members and departments.
- Resolved customer problems and complaints.
Assistant Manager
Dollar General Store
07.2018 - 05.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Developed strategy to increase sales and drive profits.
Home Health Aide
Self Employed Services
01.2017 - 06.2018
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
- Assisted disabled clients to support independence and well-being.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Administered medication as directed by physician.
- Developed individual care plans for clients based on specific needs.
- Assisted with end-of-life care.
- Supported families through difficult times by offering emotional support and education on important care tasks.
Education
GED -
Ashley Valley Education Center
Vernal, UT05.2002
Skills
- Clerical Support
- File Organization
- Mail Sorting
- Mail Distribution
- Project Management
- Inventory Control
- Cash Handling
- Customer Service
- Call Routing
- Office Organization
- Problem-Solving Skills
- Filing
- Effective Planning
- Telephone Etiquette
- Office Management
- Staff Management
- Scheduling
- Time Management
- Listening Skills
Timeline
Front Desk Receptionist
Comfort Inn & Suites
06.2023 - Current
Assistant Manager
Dollar General Store
07.2018 - 05.2023
Home Health Aide
Self Employed Services
01.2017 - 06.2018
GED -
Ashley Valley Education Center
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