Kinsay Heibel
Cambridge
Summary
Accomplished Customer Service Supervisor with a proven track record at Pangle Trenching, enhancing team collaboration and customer satisfaction. Expert in complaint handling and critical thinking, I significantly improved service quality. Skilled in fostering positive environments and resolving escalated issues, I bring a dynamic approach to achieving operational excellence and building strong customer relationships.
Overview
7
7
years of professional experience
Work History
Waitress Supervisor
Chelsa’s Country Kitchen
04.2022 - 01.2025
- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Upheld company policies and procedures while providing guidance to waitstaff on proper etiquette, presentation skills, and conflict resolution techniques.
Customer Service Supervisor
Pangle Trenching
05.2019 - 08.2022
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
Waitress
The Rusty Bucket
01.2018 - 11.2021
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Education
Associate Of Business Administration - Business Administration And Management
Sinclair Community College
Dayton, OHSkills
- Task delegation
- Complaint handling
- Order accuracy
- Sales promotion
- Customer service
- Relationship building
- Conflict resolution
- Critical thinking
- Cash handling
- Opening and closing procedures
- Menu planning
Timeline
Waitress Supervisor
Chelsa’s Country Kitchen
04.2022 - 01.2025
Customer Service Supervisor
Pangle Trenching
05.2019 - 08.2022
Waitress
The Rusty Bucket
01.2018 - 11.2021
Associate Of Business Administration - Business Administration And Management
Sinclair Community College
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