Kinsey Degroat
Livermore,CA
Summary
Dynamic leader with a proven track record in fostering customer connections and driving sales metrics through creativity and analytical thinking. Skilled in guest relations and adept at creating seamless experiences. Achieves goals with high emotional intellect while enhancing team performance and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Front Desk Administrator
Valley Eyecare Center
Pleasanton, CA
03.2024 - Current
- Located, prepped, maintained, and edited patient charts.
- Scheduled in-office procedures, testings, opthamology appointments, optometry appointments, and urgent referrals.
- Worked with cross-functional department teams to achieve service goals.
- Triaged phone calls and walk-in patients by promptly assessing and anticipating patients' needs.
- Prioritized and organized administrative tasks to efficiently accomplish service goals.
- Maintained updated knowledge on services and procedures through continuing education and training.
- Collaborated with other healthcare providers to coordinate patient care services.
- Followed safety precautions while providing patient care services.
- Educated patients on ophthalmology and optometry practices and medical/vision insurance policies.
Front Desk Receptionist and Administrator
The NOW Massage
Livermore, CA
01.2023 - 03.2024
- Carried out daily administrative functions, such as answering phone calls, texts, and emails; greeting guests upon arrival; managing general inquiries; making referrals; and maintaining tracking systems and guest profiles.
- Ensured timely and accurate correspondence, schedule appointments, maintain booking and therapist calendars, track guest moves.
- Drove membership, service, and product sales through active listening and understanding guest needs
- Processed and managed guest intake, verification, and membership forms and process'
- Provided detailed explanation of services, products, appointment policies, memberships, and Therapist specialties
- Communicated directly with the General Manager and Owners to uphold standards, protocol, and resolve any open cases
- Logged daily performance KPI's and guest experience
- Utilized Zenoti programs to efficiently schedule and manage appointments and guest profiles
Customer Engagement Manager
Anthropologie
Atlanta, GA
01.2021 - 01.2022
- Collaborated with leadership team in cultivating an environment of genuine customer connection where customers felt welcome, heard, and valued
- Took initiative to drive sale and store metrics by utilizing key performance indicators to set team and zoning goals
- Diffused negative customer interactions by providing solutions, alternatives, and explanations to guests to ensure a better overall experience
- Completed daily performance logs via UKG
- Utilized technology to deliver a seamless, omni-channel shopping experience through execution of all omni services
- Ran daily operating processes such as opening and closing procedures, maintaining store standards, restocking product, and helping with facilities or IT issues
- Actively managed the store environment and customer experience by facilitating an energized pace, positivity of the team, and management of daily zones
Education
Dual Bachelor of Arts - Scientific & Medical Illustration, Theatre
Oglethorpe University
05-2020
High School Diploma -
Mary Persons High School
05-2016
Skills
- High emotional intelligence
- Interpersonal skills
- Leadership
- Analytical Thinking
- Ability to work unsupervised
- Teamwork
- Proactive problem-solving
- Adaptability under pressure
- Guest Relations
- Attention to detail
- Artistry
Timeline
Front Desk Administrator
Valley Eyecare Center
03.2024 - Current
Front Desk Receptionist and Administrator
The NOW Massage
01.2023 - 03.2024
Customer Engagement Manager
Anthropologie
01.2021 - 01.2022
Dual Bachelor of Arts - Scientific & Medical Illustration, Theatre
Oglethorpe University
High School Diploma -
Mary Persons High School
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