Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kinsey Easterling

Columbus

Summary

Dynamic HR Manager with a proven track record at Elite Environmental Consulting, excelling in employee relations and compliance. Expert in recruitment strategies and training, I enhanced onboarding processes and fostered a collaborative work environment, leading to improved employee engagement and satisfaction. Skilled in conflict resolution and adept at managing payroll effectively.

Overview

10
10
years of professional experience

Work History

HR Manager/ Account Manager

Elite Environmental Consulting
12.2023 - Current
  • Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
  • Implemented performance management systems, providing constructive feedback and coaching opportunities for employees.
  • Guided leaders and employees on company policies, programs, benefits and salary administration.
  • Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
  • Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
  • Streamlined account management processes, reducing response times and improving client service quality.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Negotiated prices, terms of sales and service agreements.

Manager

Gigi’s Cupcakes
08.2015 - 10.2016
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cross-trained existing employees to maximize team agility and performance.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.

Territory Sales Representative

Mini Pharmacy Enterprises
03.2022 - 06.2023
  • Organized successful promotional events within the territory that drove brand awareness and generated new leads for the company.
  • Enhanced product knowledge among customers by conducting informative presentations and demonstrations.
  • Optimized route planning for account visits, reducing travel time and allowing for increased face-to-face interactions with clients.
  • Established trust with clients through consistent follow-ups, leading to long-term partnerships and repeat business.
  • Utilized CRM software effectively to track leads, manage contacts, and monitor progress against goals regularly.

Teaching Assistant

Carousel Preschool
07.2021 - 03.2022
  • Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
  • Supported classroom maintenance and upkeep, organizing books, and materials.
  • Helped with grading assignments and tests, providing constructive feedback to students based on results.
  • Collaborated with fellow teaching assistants to create a consistent and supportive learning environment for students.
  • Designed and implemented engaging classroom activities, resulting in higher student interest and motivation.
  • Participated in professional development opportunities to stay current on educational best practices and enhance teaching skills.

Spa Manager

Hand and Stone Massage and Facial
12.2017 - 09.2020
  • Managed payroll processes, adhering to budget guidelines while maintaining adequate staffing levels at all times.
  • Maintained cleanliness and safety standards within the spa facility, ensuring compliance with all regulations.
  • Recorded product sales into spa's weekly income report.
  • Trained and mentored staff members to achieve optimal performance levels and maintain high standards of service.
  • Coached employees on upselling techniques, resulting in higher average ticket sales per guest visit.
  • Ensured strict adherence to sanitation protocols, protecting both guests'' health as well as the reputation of the spa business.
  • Coordinated special events, attracting new clients and boosting overall sales.
  • Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
  • Oversaw legal compliance with federal, state and local laws and regulations in addition to compliance with company policies and procedures.
  • Recruited top talent to maximize profitability.

Education

Master Of Business Administration - Human Resources Management

University of Phoenix
Tempe, AZ
01.2023

Bachelor's - Human Resources Management

University of Phoenix
Tempe, AZ
12.2020

Associate Of Applied Science - Culinary Arts

Le Cordon Bleu
Pasadena, CA
12.2010

Skills

  • HR policies and procedures
  • Employee relations
  • Microsoft office proficiency
  • Training and mentoring
  • Recruitment and hiring
  • Compliance
  • Onboarding and orientation
  • Employee handbook development
  • Recruitment strategies
  • Labor relations
  • Employment law
  • Problem-solving
  • Conflict resolution
  • Payroll management

Timeline

HR Manager/ Account Manager

Elite Environmental Consulting
12.2023 - Current

Territory Sales Representative

Mini Pharmacy Enterprises
03.2022 - 06.2023

Teaching Assistant

Carousel Preschool
07.2021 - 03.2022

Spa Manager

Hand and Stone Massage and Facial
12.2017 - 09.2020

Manager

Gigi’s Cupcakes
08.2015 - 10.2016

Master Of Business Administration - Human Resources Management

University of Phoenix

Bachelor's - Human Resources Management

University of Phoenix

Associate Of Applied Science - Culinary Arts

Le Cordon Bleu

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Kinsey Easterling