Summary
Overview
Work History
Education
Skills
Timeline
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Kinsey Reid

Concord,NC

Summary

Dynamic Office/Customer Service Representative with a proven track record at Food Lion, excelling in customer service excellence and problem-solving. Skilled in cash handling and employee training, I foster strong customer relationships and effectively resolve complaints, ensuring satisfaction and loyalty. Committed to enhancing team collaboration and delivering personalized support.

Overview

4
4
years of professional experience

Work History

Office/Customer Service Representative

Food Lion
Concord, North Carolina
12.2021 - Current
  • Assisted customers with product inquiries and provided accurate information.
  • Handled cash transactions and managed point-of-sale systems efficiently.
  • Resolved customer complaints promptly to ensure satisfaction and loyalty.
  • Collaborated with team members to enhance customer service strategies.
  • Trained new employees on company policies and customer service techniques.
  • Processed returns and exchanges according to store guidelines efficiently.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.

Education

Associate of Science -

Gaston College
Dallas, NC
05-2025

Skills

  • Customer service excellence
  • Team collaboration
  • Problem solving
  • Cash handling
  • Data management
  • Employee training
  • Empathy and patience
  • Active listening

Timeline

Office/Customer Service Representative

Food Lion
12.2021 - Current

Associate of Science -

Gaston College

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