Kinsey Trafford
Menifee,CA
Summary
Skilled Host/Busser motivated to enhance customer loyalty with exceptional service. Maintains well-stocked, organized stations ready for any need. Exceeds customer expectations by providing friendly, prompt and attentive service tailored to customer's preferences.
Overview
1
1
year of professional experience
Work History
Host/Busser
Z Cafe
Fallbrook, CA
03.2023 - 04.2024
- Greeted guests upon arrival and provided them with menus.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Took reservations over phone and in person.
- Provided customers with accurate wait times and monitored waiting list.
- Assisted servers in seating guests by escorting them to their tables.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Ensured compliance with health and safety regulations within the restaurant.
- Served as point-of-contact for resolving guest complaints or special requests.
- Performed light administrative duties such as filing documents and taking messages.
- Managed incoming calls during busy shifts.
- Inspected dining areas for any damages or defects.
- Provided excellent customer service by anticipating customer needs.
- Resolved conflicts between customers when necessary.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Contributed to team efforts by accomplishing related tasks as needed.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Answered telephone to provide dining information and take reservations.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Notified server after seating parties in section to facilitate prompt service.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Greeted customers, answered questions and recommended specials to increase profits.
- Built positive relationships with other front-of-house and kitchen staff.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
Education
High School Diploma -
Fallbrook High School
Fallbrook, CA06-2023
Skills
- Team Collaboration
- Customer Service
- Took Reservations
- Helped Servers when needed
- Detail Oriented
- Front of House Organization
- Strong interpersonal skills
- Professional Appearance
- Reservation coordination
- Outgoing
- Problem-Solving
- Critical Thinking
- Flexibility
- Communication
- Teamwork
- Organization
- Attention to Detail
Affiliations
- Volunteer work
- Travel
- Babysitting
- House sitting
- Pet care
Accomplishments
- Honors
Timeline
Host/Busser
Z Cafe
03.2023 - 04.2024
High School Diploma -
Fallbrook High School
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