Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative
Kinsey Smalts

Kinsey Smalts

Dallas,TX

Summary

Dedicated technology professional with experience in financial systems and software. Friendly employee with strong customer service and issue resolution skills. Adept at quickly mastering new skills.

Overview

7
7
years of professional experience

Work History

Workplace Technology Solutions Associate

JPMorgan Chase
Plano, TX
06.2021 - 09.2023
  • Collected, organized and input information into digital databases to address customer satisfaction, technical issues, and project management details.
  • Assisted in developing and editing process documents
  • Worked closely with Project Managers as technical support for multiple projects implementing updated financial technology, including ATM Deployment, Virtual Desktop Infrastructure (VDI), Banker Desktops, Multifunction Printers and Bank Teller related software and hardware.
  • Completed project assistant duties for Branch Infrastructure Audit including managing logistics and inventory levels, creating/deploying labels and branch communications, and assisting with data analysis and purchase orders.
  • Lead daily vendor calls for ATM Deployment to ensure standards are met and installations/decommissions/updates are completed appropriately
  • Troubleshot ATM software issues and completed Work Load Coordinator duties
  • Assisted in developing customer satisfaction survey and corresponding dashboard, while also addressing urgent concerns found in the survey data
  • Onboarded new branch data into databases

Lead Associate Operations

JPMorgan Chase
05.2019 - 06.2021
  • Lead Associate Banker operations for branch, including teller work and compliance based operations
  • Used a variety of financial technology daily and performed audits to ensure efficiency within the branch.
  • Worked on the management team to assist the Branch Manager in the everyday functions of the branch, as well as manage inventory levels, internal controls, employee training/improvement plans and creating schedules.

Lead Technician

Oklahoma State University IT Helpdesk
06.2016 - 05.2019
  • Provided front line Staff and Student technology support (hardware, software, web services etc.) for all OSU campuses
  • Troubleshot issues over the phone and through email for both technical issues and campus related issues
  • Interviewed/trained new employees and assisted in developing the training process and employee handbook

Summer Intern

AT&T
06.2018 - 08.2018
  • Restructured the segmentation of accounts in data analytic software used to project trends, assess revenue, and locate opportunities by the Business Marketing Organization
  • Underwent different forms of training and classes in professional development through AT&T.

Education

Bachelor of Arts - BA - English Language and Literature

Oklahoma State University
05.2019

Skills

  • Technical Support
  • Program Support
  • Preparing Reports
  • Internal Controls
  • Record and Data Management
  • Data Entry
  • Proficient in MS Office
  • Verbal and Written Communication
  • Customer Service

Timeline

Workplace Technology Solutions Associate

JPMorgan Chase
06.2021 - 09.2023

Lead Associate Operations

JPMorgan Chase
05.2019 - 06.2021

Summer Intern

AT&T
06.2018 - 08.2018

Lead Technician

Oklahoma State University IT Helpdesk
06.2016 - 05.2019

Bachelor of Arts - BA - English Language and Literature

Oklahoma State University

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Kinsey Smalts