Kinshasa Davis
Louisville,Kentucky
Summary
Seeking the opportunity to expand skills while helping to facilitate company growth. Proven expertise in insurance products, service, and customer needs, and familiar with analyzing documentation, liaising between parties in both routine and complex issues each day, with the ability to identify and resolve concerns while meeting the company and customer needs. Hardworking employee with the desire to take on new challenges, with strong work ethics, adaptability, and exceptional interpersonal skills, adept at working effectively with others or unsupervised, and can quickly master new skills. Committed to meeting the company's and customers' needs.
Overview
27
27
years of professional experience
Work History
Data Entry Clerk
Kelly Services
Louisville, KY
03.2024 - 03.2025
- Provided excellent customer service to resolve customer complaints promptly.
- Provided accurate information about products and services to customers.
- Processed new applications and prompted different levels of event packages and experiences, including VIP packages for companies and individual representatives attending.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Updated existing records with new or revised information as needed.
- Reviewed existing information for accuracy and made necessary corrections.
- Maintained confidentiality of sensitive information entered into the system.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Assisted customers with credit card transactions and inquiries.
- Processed payments from customers utilizing a variety of methods, including debit and credit card payments.
Customer Service Rep/RE-Enrollment Specialist
Kelly Services- KNIPPER HEALTH
Louisville, KY
10.2023 - 03.2024
- Provided exceptional customer service to ensure customer satisfaction.
- Answered customer inquiries about the Patient Assistance Program.
- Conducted regular follow-up calls with patients and healthcare professionals after resolving their issues.
- Provided excellent customer service to resolve customer complaints promptly.
- Processed applications for re-enrollment or new enrollment in the Patient Assistance Program accurately and promptly.
- Maintained a high level of professionalism when dealing with difficult calls.
- Maintained detailed records of patients and the patients' authorized representatives' interactions, transactions, and comments for future reference.
- Provided accurate information about the company's programs and services to patients and customers.
- Answered customer inquiries and provided accurate information regarding prescription and services
- Answered inbound calls, chats, and emails to facilitate customer service.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Processed prescription refill requests, ensured verification of patient information, and set up the shipment of patient prescriptions accurately and properly in the pharmacy software system.
- Collaborated with other healthcare professionals to ensure optimal patient care, per company policy.
- Report any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty, to the appropriate departments, and ensure quality service to patients.
- Reported adverse reactions that have been reported or mentioned during my inbound or outbound calls with patients, patients' representatives, or any healthcare providers. During every inbound or outbound call, I was responsible for collecting detailed information and filling out an incident report, forwarding it to the designated departments.
Restaurant Manager
Dairy & Deli
Louisville, Kentucky
04.1998 - 09.2023
- Communicated well, and used strong interpersonal skills to establish positive relationships with customers and employees.
- Supervised and trained staff in customer service and food handling.
- Resolved customer complaints professionally to maintain positive relationships with customers.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day
- Ordered supplies from vendors as needed while staying within budget guidelines
- Managed day-to-day operations of the restaurant, including scheduling, budgeting, and inventory control.
- Adhered to all Health Department regulations regarding food storage and preparation.
- Coached team members on food safety and sanitation processes, customer service, menu education, and upselling techniques to drive revenue.
- Worked in close collaboration with team members to ensure that customers received high-quality service.
Insurance Agent
Direct Insurance
Louisville, Kentucky
02.2005 - 08.2013
- Provided customers with information regarding plan features, pricing, and availability
- Resolved customer complaints in a timely manner to maintain high satisfaction levels.
- Developed relationships with new clients through cold calling and referrals from existing customers
- Maintain accurate records of all insurance transactions using computer software systems
- Participated in continuing education courses to stay current on industry trends, changes, and regulations.
- Prepared documents such as applications, endorsements, renewals, cancellations, and other forms required by law or company procedures.
- Performed vehicle inspections and documented the findings for each customer vehicle inspection to determine vehicle coverage.
- Scheduled meetings with prospective clients to discuss available products and services that the company offer
- Explained complex technical terms related to insurance plans in simple language for everyone to understand before signing paperwork.
- Gathered detailed information from customers prior to offering quotes, making policy changes, or providing recommendations.
- Educated customers on the importance of maintaining adequate insurance coverage
- Conducted meetings or phone calls with potential customers to present insurance policies and answer questions.
- Delivered support and broad knowledge of company products to bring targeted services to customers with varying needs.
Customer Service/Order Processing Rep
Lightyear Communcations Inc
Louisville, Kentucky
10.1997 - 06.2001
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Responded to telephone inquiries and complaints, following standard operating procedures.
- Maintained logs and documentation to detail key information regarding incoming and outgoing calls.
- Provided account information to customers and explained bill service policies and customer rights.
- Delivered personalized customer service related to questions, and promptly resolved problems on customer accounts.
- Processed orders, managed customers, and business phone accounts.
- Logged detailed information on all orders processed in the computer systems to keep an accurate record of each phone order and new order processed.
- Assisted customers with product selection by providing detailed information about products and services.
- Handled customers' concerns or complaints in a courteous and efficient manner.
- Maintained detailed records of customer interactions, transactions, and comments for future reference.
Education
High School Diploma -
Ballard High School
Louisville, KentuckyBusiness Communcation -
Jefferson Community College
Louisville, KentuckySkills
- Customer service
- Order processing
- Call center customer service
- Inbound customer calls
- Outbound customer calls
- Prescription refill processing
- Filing
- Customer account management
- Business account management
- Billing and payment processing
- Sell and process insurance policies
- Microsoft Word
- Excel
- PowerPoint
- Inventory ordering
- Data entry
- Manage renewals
- Customer data confidentiality
- Credit Card Processing
- Retail sales
- Data verification
- Payment processing
- Information verification
- Clerical support
Timeline
Data Entry Clerk
Kelly Services
03.2024 - 03.2025
Customer Service Rep/RE-Enrollment Specialist
Kelly Services- KNIPPER HEALTH
10.2023 - 03.2024
Insurance Agent
Direct Insurance
02.2005 - 08.2013
Restaurant Manager
Dairy & Deli
04.1998 - 09.2023
Customer Service/Order Processing Rep
Lightyear Communcations Inc
10.1997 - 06.2001
High School Diploma -
Ballard High School
Business Communcation -
Jefferson Community College
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