Kinshasa Robinson
Irving,USA
Summary
Results-driven professional with a proven track record in the insurance industry, excelling in risk analysis and account management. Achieved 100% quality check metrics for 13 consecutive months while demonstrating strong problem-solving skills. Proficient in database management and committed to delivering exceptional outcomes in high-volume environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Processing Service Representative l
The Chubb Corporation
Dallas, TX
06.2024 - Current
- Processing assigned aviation work orders according to specific instructions and guidelines.
- Evaluating aviation insurance binders to ensure that endorsements and premiums are correct.
- Creating aviation insurance policies based on binder information, while making sure documentation is accurate and complies with company policies.
- Completing work orders in a timely manner, making sure to meet productivity expectations in a high-volume, transactional work environment.
- Effectively communicating with the underwriting team to ensure that needs are being met.
- Hit quality check metrics at 100% for 13 months in a row by thoroughly inspecting work before sending it to producers.
Claim Associate
Sedgwick Claims Management Service
Remote - Des Moines, IA
09.2022 - 01.2024
- Assisted with the transition of 7-Eleven claims from the previous TPA company by producing and distributing helpful resources to the team.
- Trained colleagues on how to work on referral claims.
- Collaborated with clients on best practices in handling referral claims.
- Verified that the correct policy information was on file for the transfer of claims to insurance carriers.
- Communicated with clients to gather necessary information for claim assessment.
- Continued overseeing and analyzing a large inventory of referral claims.
Claim Examiner
Broadspire Services/Crawford & Company
Remote - Dallas, TX
11.2021 - 09.2022
- Examined claims for 7-Eleven incidents involving criminal activity, guest injuries, and property damage.
- Reduced the risk of lawsuits by 80% by bringing high-risk claims to the attention of clients based on video footage, claimant statements, and injury reports.
- Confirmed that the correct policy information was on file for the transfer of claims to the insurance carrier.
- Assisted claimants with contacting the insurance carriers to check the status of claims.
- Recorded, as well as documented, claimant and law firm statements for handling purposes.
- Analyzed video footage, making sure to make detailed notes of witnessed incidents.
Seasonal Claims Adjuster
Alacrity Solutions/Superior Risk Management
Carrollton, Texas
09.2018 - 10.2021
- Managed an inventory of homeowners and commercial claims.
- Collected statements from insureds and claimants involved in accidents to rule out bodily injury.
- Made determinations based on coverage, police reports, and other documents provided.
- Worked closely with the material damage department appraisers for invoice breakdowns and recall matters.
- Negotiated settlements as needed with claimants and contractors.
- Communicated with field adjusters via XactAnalysis software.
- Created coverage letters, payment letters, water mitigation letters, release letters, and delay letters as needed.
- Completed payment breakdowns and created checks for disbursement as needed.
- Processed additional living expenses, and assisted with setting up accommodations for insureds as needed.
Education
Bachelor of Science - Criminal Justice
University of North Texas
Denton, TX01.2022
Skills
- Account management
- Database management
- Computer literacy
- Risk analysis
- Office software suite proficiency
- Data analysis
- Typing speed: 65 WPM
- Critical thinking
- Problem solving
- Leadership
- Dependability
Certification
- Texas General Lines Agent License, 3125234
- Texas All-Lines Claims Adjuster, 2611950
- Oklahoma Independent Adjuster, 3001221207
- Kentucky Independent, DOI-1124345
- Michigan Non-Resident Insurance Adjuster, 19752319
- Nevada Non-Resident Insurance Adjuster, 3696187
- Georgia Non-Resident Insurance Adjuster, 3437341
- Indiana Non-Resident Insurance Adjuster, 3695563
- Arizona Non-Resident Insurance Adjuster, 19752319
- Alabama Adjuster, 3001777468
- Delaware Adjuster, 3001774368
- Idaho Independent Adjuster, 19752319
- Louisiana Adjuster, 981797
- Maine Adjuster, ADN409820
- Minnesota Independent Adjuster, 40786494
- Mississippi Independent Adjuster, 10829200
- New Hampshire Adjuster, 19752319
- Oregon Adjuster, 19752319
- Rhode Island Independent Adjuster, 3001774629
- Vermont Property & Casualty Adjuster, 3001773984
- North Carolina Adjuster, 19752319
- South Carolina Adjuster, 19752319
Timeline
Processing Service Representative l
The Chubb Corporation
06.2024 - Current
Claim Associate
Sedgwick Claims Management Service
09.2022 - 01.2024
Claim Examiner
Broadspire Services/Crawford & Company
11.2021 - 09.2022
Seasonal Claims Adjuster
Alacrity Solutions/Superior Risk Management
09.2018 - 10.2021
Bachelor of Science - Criminal Justice
University of North Texas