Kinsi Putman
Conroe,TX
Summary
Driven Visual Specialist and Front End Supervisor with a proven track record at Forever 21 and Ross Dress for Less. Excelled in enhancing customer engagement through innovative design and efficient service, boosting brand loyalty. Skilled in problem-solving and communication, adept at staff supervision and multitasking. Achieved significant improvements in customer satisfaction and operational efficiency.
Overview
1
1
year of professional experience
Work History
Visual Specialist
Forever 21
2023.12 - Current
- Partnered with marketing teams to create cohesive in-store promotional materials aligned with advertising campaigns.
- Collaborated with store management to develop visually appealing merchandise layouts for increased sales.
- Streamlined store organization by implementing effective space planning techniques and product placement strategies.
- Enhanced visual displays by incorporating innovative design elements and creative concepts.
- Incorporated company branding into visual designs while adhering to corporate guidelines and standards.
- Developed seasonal display themes that resonated with customers, boosting brand awareness and loyalty.
- Trained and supervised new associate specialists, ensuring consistent high-quality work across the team.
- Managed installation and teardown of special event displays within tight deadlines, ensuring seamless execution.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
Front End Supervisor
Ross Dress for Less
2023.05 - 2023.09
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Streamlined checkout processes for increased efficiency, resulting in shorter wait times for customers.
- Trained team members in successful strategies to meet operational and sales targets.
- Increased employee retention by fostering a positive work environment and providing ongoing support to team members.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
Education
High School Diploma -
Acellus Academy
Homeschool05.2023
Skills
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking
- Organizational Skills
- Excellent Communication
- Active Listening
- Decision-Making
- Self Motivation
- Customer Service
- Cash Register Operation
- Staff Supervision
Timeline
Visual Specialist
Forever 21
2023.12 - Current
Front End Supervisor
Ross Dress for Less
2023.05 - 2023.09
High School Diploma -
Acellus Academy
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