Kinsley Gilliam
Scottsboro,Alabama
Summary
Accomplished Medical Assistant with a proven track record at HealthPointe Primary Care, enhancing patient care through efficient medical billing, inventory management, and exceptional customer service. Skilled in clinical documentation and patient assessments, significantly improving patient flow and satisfaction. Expertise in HIPAA compliance and EKG rhythm interpretation underscores a commitment to quality healthcare and operational excellence. Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Medical Assistant
HealthPointe Primary Care
12.2023 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Taught patients about medications, procedures, and care plan instructions.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Prepared and administered medications to alleviate patient symptoms.
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
Administrative Assistant
HealthPointe Primary Care
12.2022 - Current
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
Front Associate
Walmart
01.2019 - 03.2021
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Provided product price information to customers.
- Managed customer relations through communication and helpful interactions.
- Identified customer needs and wants to enhance customer experiences and boost sales.
Education
Associate of Applied Science - Medical Assisting
Northeast Alabama Community College
Rainsville, AL05.2024
High School Diploma -
Skyline High School
Scottsboro, AL05.2020
Medical
EPCOT Technical School
Hollywood, AL05.2019
Skills
Patient Scheduling
Medical Billing
Inventory Management
Payment Collection
HIPAA Compliance
Procedure Assistance
Medical office administration
Medical Terminology
Patient Flow Management
Patient Assessments
Inventory and supply management
CPR
Vital Sign Monitoring
Prioritizing stat orders
Specimens collection and processing
Sterile technique
Customer Service
Immunization Administration
Electronic Health Records
Electronic Medical Records
Clinical Documentation
Monitoring patient progress
OB/GYN procedures
Knowledge of EKG rhythm interpretation
Certification
- CCMA - Certified Clinical Medical Assistant
Timeline
Medical Assistant
HealthPointe Primary Care
12.2023 - Current
Administrative Assistant
HealthPointe Primary Care
12.2022 - Current
Front Associate
Walmart
01.2019 - 03.2021
Associate of Applied Science - Medical Assisting
Northeast Alabama Community College
High School Diploma -
Skyline High School
Medical
EPCOT Technical School
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