Kinsley Medeiros
Summary
Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.
Overview
12
12
years of professional experience
Work History
Office Manager
Clark's Termite and Pest Control
08.2020 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls, text message, or email correspondence.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
- Implemented comprehensive training program for new hires, improving their integration into team and productivity.
- Improved team morale and cohesion with regular team-building activities and open communication channels.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Waitress
Mellow Mushroom
04.2015 - 08.2020
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
Volunteer
The Autism Academy of South Carolina
03.2019 - 05.2019
- Assisted with special events.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Increased cultural awareness with organization of multicultural festivals.
Volunteer
St. Vincent De Paul
01.2013 - 01.2016
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Worked with the homeless community by providing fresh cooked meals, beverages, clothing, and personal care items.
Runner
Attorney Buell Reeves Office
05.2015 - 08.2015
- Responded proactively to requests from supervisors and peers alike, displaying strong problem-solving abilities.
- Managed time efficiently while juggling multiple duties under tight deadlines, resulting in consistent performance.
- Demonstrated adaptability in performing various tasks as needed, ensuring seamless work flow.
- Provided excellent customer service when interacting with clients, fostering positive relationships.
- Scanned client files into computer system to make information more easily accessible.
Volunteer
Jenni-Lynn Assisted Living
01.2013 - 01.2015
- Assisted with special events and programs.
- Developed rapport with patients.
Education
Bachelor of Arts - Public Health
University of South Carolina
Columbia, SC05-2019
High School Diploma -
Brookland-Cayce High School
Cayce, SC06-2015
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Scheduling and calendar management
- Payroll processing
- Relationship building
- Multitasking
- Employee supervision
- Staff hiring
- Training and coaching
- Workflow optimization
Timeline
Office Manager
Clark's Termite and Pest Control
08.2020 - Current
Volunteer
The Autism Academy of South Carolina
03.2019 - 05.2019
Runner
Attorney Buell Reeves Office
05.2015 - 08.2015
Waitress
Mellow Mushroom
04.2015 - 08.2020
Volunteer
St. Vincent De Paul
01.2013 - 01.2016
Volunteer
Jenni-Lynn Assisted Living
01.2013 - 01.2015
Bachelor of Arts - Public Health
University of South Carolina
High School Diploma -
Brookland-Cayce High School
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