Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards.
Experienced in leading and supervising operational and sales teams. Talented Owner with excellent marketing, customer service and facility oversight skills and more five years of experience. Highly effective and comfortable working with people at all levels in organization.
Motivated business professional bringing five years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Versatile Principal Consultant proficient in organizing and move management and highly effective at maintaining tight schedules. Adept at leading teams and devising strategic plans for diverse customer requirements.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Owner/Principal Consultant
My Other Mother, LLC
05.2018 - Current
Managed large budgets, collaborating with other departments to eliminate redundancies.
Spearheaded initiatives aimed at improving internal communication channels between team members facilitating greater collaboration across departments.
Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decision making.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Prepared bank deposits and handled business sales, returns, and transaction reports.
Trained and motivated employees to perform daily business functions.
Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Implemented marketing strategies to increase brand awareness and attract new customers.
Assisted in recruiting, hiring and training of team members.
Interacted well with customers to build connections and nurture relationships.
Expanded product offerings by researching market trends and identifying potential growth opportunities.
Established foundational processes for business operations.
Managed day-to-day business operations.
Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
Evaluated suppliers to maintain cost controls and improve operations.
Demonstrated respect, friendliness and willingness to help wherever needed.
Acted as a team leader in group projects, delegating tasks and providing feedback.
Passionate about learning and committed to continual improvement.
Demonstrated strong organizational and time management skills while managing multiple projects.
Demonstrated leadership skills in managing projects from concept to completion.
Delivered services to customer locations within specific timeframes.
Activity Director
Rouse Community Care Homes
03.2016 - 05.2018
Ensured compliance with state regulations and facility policies by maintaining accurate documentation of activity programs.
Maintained running inventory of supplies and purchases to monitor budget expenditures.
Developed strong relationships with residents and their families, fostering a supportive community environment.
Stretched minimum annual budget of $1800 to cover planned activities through creative use of resources.
Integrated cognitive stimulation techniques into daily programming for improved mental health outcomes among participants suffering from dementia or related conditions.
Performed assessments on activity programs to determine what specific activities were suitable.
Planned resident outings and special events to mark holidays and celebrate special occasions.
Utilized evidence-based practices in the facilitation of therapeutic interventions designed to alleviate symptoms associated with depression or anxiety disorders.
Organized and oversaw special events such as birthday parties, tournaments and team-building activities.
Developed monthly life enrichment calendar and published electronically and in print.
Managing Consultant
Universal Care Advance Solutions
05.2015 - 01.2016
Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
Cultivated strong relationships with clients, earning trust and establishing credibility as a strategic partner.
Led cross-functional teams, ensuring seamless collaboration among members for optimal results.
Self-motivated, with a strong sense of personal responsibility.
Skilled at working independently and collaboratively in a team environment.
Identified issues, analyzed information and provided solutions to problems.
Developed and maintained courteous and effective working relationships.
English Teacher
Dreher High School
08.2006 - 01.2012
Developed strong relationships with parents and guardians, fostering open communication regarding student progress and needs.
Assisted struggling students through targeted interventions, leading to increased academic success.
Utilized data-driven instruction to identify areas of need and implement targeted strategies for improvement.
Led interesting and diverse group activities to engage students in course material.
Designed and facilitated group projects to foster teamwork and problem-solving skills.
Led after-school tutoring sessions for students needing extra support or enrichment opportunities, resulting in improved academic outcomes.
Enhanced student comprehension by incorporating visual aids and hands-on activities in lessons.
Attended department meetings to develop and update course curricula.
Provided guidance and mentoring to students regarding academic, social and emotional issues.
Prepared and implemented lesson plans covering required course topics.
Participated in professional development opportunities to stay up-to-date on teaching best practices and enhance educator skills.
Built variety of formative and summative assessments to measure student progress.
Assisted in development of college and career readiness programs.
Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
Assisted in development of extracurricular activities and special events.
Collaborated with colleagues to develop interdisciplinary curriculum, resulting in enriched learning experiences for students.
Supported development of individualized education plans for students with special needs.
Utilized data to inform instructional decisions and personalize learning.
Served as an advisor for extracurricular clubs or organizations, contributing to the overall development of well-rounded students.
Increased student motivation by providing timely feedback and recognizing individual achievements.
Assessed and evaluated student performance through use of standardized testing.
Participated in ongoing professional development opportunities to remain current on educational trends and research-based strategies for instruction.
Planned dynamic lessons to increase student comprehension of books and literary concepts.
Promoted a positive learning environment by modeling respect, empathy, and active listening skills during all interactions with students.
Developed and maintained courteous and effective working relationships.
Speech and Language Pathologist
Nhc Lexington
11.2005 - 07.2006
Developed innovative therapy exercises that effectively targeted patients'' specific areas of difficulty and helped them achieve their goals more efficiently.
Advocated for individuals with communication disorders by participating in local and national organizations dedicated to supporting the profession and promoting increased access to services.
Enhanced the quality of life for patients with speech and language disorders through personalized treatment plans and consistent progress monitoring.
Documented developments and regressions in patients' speech, making treatment adjustments based on latest information.
Conducted thorough assessments to accurately diagnose speech, language, voice, fluency, and swallowing disorders in patients of all ages.
Streamlined documentation processes while maintaining high standards of confidentiality as required under HIPAA regulations.
Provided information on speech improvement techniques and non-verbal communication methods.
Educated families on strategies for supporting their loved one''s communication at home, fostering a supportive environment for continued progress.
Led professional development workshops for colleagues seeking to expand their knowledge in the field of speech-language pathology.
Collaborated with multidisciplinary teams to develop comprehensive care plans addressing the unique needs of each patient.
Optimized treatment outcomes by staying current on evidence-based practices and consistently incorporating new research findings into therapy sessions.
Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Increased accessibility of services by creating an inclusive clinic atmosphere where individuals of all backgrounds felt welcome and supported throughout their therapy journey.
Education
Master of Science - Speech Language Pathology
University of South Carolina - Columbia
Columbia, SC
06.2003
Bachelor of Arts - Secondary Education With Emphasis in English
Clemson University
Clemson, SC
05.2000
Skills
Employee Training
Human Resources Management
Team Leadership
Customer Service
Regulatory Compliance
Business Management
Accomplishments
Supervised team of 6 staff members.
Achieved scheduling by introducing When I Work for shift work tasks.
Achieved invoicing and bookkeeping by introducing Wave app for billing and receipt scanning as well as profit and loss, chart of accounts, and reconciliation of accounts.
successful entrepreneur
Affiliations
National Association of Senior and Specialty Move Management
National Association for Productivity and Organization
Institute for Chronically Disorganized
Senior Care Professionals of Midlands
Certification
Certified Senior and Specialty Move Manager, My Other Mother - 2021-2024
Institute for Chronically Disorganized Training - 2023-2024
Dementia Training - 2004, 2020
Timeline
Owner/Principal Consultant
My Other Mother, LLC
05.2018 - Current
Activity Director
Rouse Community Care Homes
03.2016 - 05.2018
Managing Consultant
Universal Care Advance Solutions
05.2015 - 01.2016
English Teacher
Dreher High School
08.2006 - 01.2012
Speech and Language Pathologist
Nhc Lexington
11.2005 - 07.2006
Master of Science - Speech Language Pathology
University of South Carolina - Columbia
Bachelor of Arts - Secondary Education With Emphasis in English
Clemson University
Certified Senior and Specialty Move Manager, My Other Mother - 2021-2024
Institute for Chronically Disorganized Training - 2023-2024
Dementia Training - 2004, 2020
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