Logistics and quality assurance specialist skilled in optimizing delivery routes and maintaining high safety standards. Leveraging strong customer service skills to build positive relationships and ensure timely, efficient package delivery.
Overview
19
19
years of professional experience
Work History
Contracted delivery driver
self em;oyed
Springdale, OH
03.2024 - 05.2026
Operated delivery vehicle to transport packages, ensuring on-time arrival and customer satisfaction.
Coordinated delivery schedule to maximize efficiency, achieving timely deliveries across various routes.
Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
Navigated using GPS and maps to optimize delivery routes.
Cultivated positive relationships with customers through exceptional service, enhancing customer loyalty.
Loaded and unloaded packages while adhering to safety protocols.
Drove safely in all weather conditions including rain, snow, sleet, ice.
Quality Auditor
PAC Worldwide
Monroe, USA
12.2018 - 10.2023
Conducted quality inspections on packaging products to ensure compliance with standards.
Conducted internal audits to ensure compliance with quality standards.
Collaborated with production staff to ensure adherence to quality standards.
Collaborated with production staff to resolve quality issues in a timely manner.
Evaluate production processes to identify improvement opportunities and enhance efficiency.
Documented findings and prepared reports on audit results to communicate compliance status.
Verified accuracy of inspection records and updated them.
Monitored equipment calibration to maintain accuracy in quality assessments.
Provide training to new quality technicians.
Trained team members on quality protocols and best practices in packaging operations.
Perform quality inspections of assembly lines.
Ensured that all products meet statutory regulations before being released into the market.
Assistant Manager
Union Depot
Union, USA
01.2013 - 08.2018
Supervised daily operations including scheduling shifts, assigning duties.
Trained new employees on customer service protocols and store procedures to enhance team effectiveness.
Managed inventory to maintain accurate stock levels and timely restocking, supporting operational efficiency.
Implemented operational improvements to streamline workflows and reduce delays.
Resolved customer inquiries and complaints promptly to improve customer satisfaction.
Resolved customer inquiries and complaints with professionalism and empathy.
Monitored compliance with safety standards and company policies during operations.
Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
Project Manager
Moyer Industries
Clayton, USA
01.2008 - 01.2012
Managed multiple responsibilities during staffing shortages, ensuring project continuity and meeting deadlines.
Communicated and coordinated projects with on-site store managers.
Completed and submitted project documentation in a timely manner.
Evaluated potential projects and provided detailed quotes to facilitate decision-making.
Supervised maintenance of storm water systems including any repairs.
Inspected industrial storm water systems per local, state, and EPA guidelines.
Last season, inspected 133 store out of 199 stores.
Left company after being laid off due to reduced workload, maintaining positive relations.
Shift Manager
Dreamie Weenie
Englewood, USA
01.2007 - 01.2008
Coordinated daily operations including kitchen, inventory, scheduling, and training.
Supervised daily operations to maintain high service standards.
Delivered exceptional staff support and customer service to ensure positive experiences.
Trained and mentored staff on customer service best practices.
Managed staff development initiatives to enhance team skills and performance.
Managed inventory levels and ensured timely product availability.
Resolved customer complaints swiftly to enhance satisfaction.
Managed daily cash intake by counting out registers and tabulating profits.
Guided employees in task completion during peak periods to maintain operational efficiency.
Education
Some College (No Degree) - Computer Information Systems
Sinclair Community College
Dayton, OH
Skills
Quality assurance
Quality inspection
Safety compliance
Process monitoring
Data analysis
Excel
Microsoft Word
Brava Maps
Data analysis
Timeline
Contracted delivery driver
self em;oyed
03.2024 - 05.2026
Quality Auditor
PAC Worldwide
12.2018 - 10.2023
Assistant Manager
Union Depot
01.2013 - 08.2018
Project Manager
Moyer Industries
01.2008 - 01.2012
Shift Manager
Dreamie Weenie
01.2007 - 01.2008
Some College (No Degree) - Computer Information Systems