Dear Hiring Manager: Thank you for taking the time to review my resume for I am accustomed to a fast-paced environment where deadlines are priority and handling multiple jobs simultaneously is the norm. I enjoy a challenge and work very hard to attain my goals. My past work experience has helped me develop excellent communication skills and self-confidence, as well as the realization of the importance of customer satisfaction. Summary of Qualifications 13 years of customer service experience. Ability to prioritize, multi-task and meet deadlines and a strong attention to detail. Effective and efficient productivity with limited supervision. Positive team player with articulate and effective communication skills.