Kinugana Bitanny
Lubbock,TX
Summary
Dynamic and compassionate professional with extensive experience in elderly care at Villa Of Wolfforth. Proven ability to enhance patient wellbeing through personalized care and effective communication. Skilled in meal preparation and maintaining hygiene standards, while demonstrating strong teamwork and problem-solving abilities to foster a positive environment for residents.
Hospitality professional with keen focus on delivering outstanding guest experiences and maintaining high standards. Known for fostering collaborative work environment and adapting to dynamic needs of hospitality industry. Expertise in customer service, problem-solving, and maintaining positive atmosphere.
Experienced with providing comprehensive support and assistance in hospitality settings. Utilizes strong interpersonal and organizational skills to ensure guests receive top-notch service. Knowledge of maintaining clean and inviting environment while efficiently handling various tasks.
Hospitality professional with comprehensive experience in providing exceptional guest services and ensuring smooth operations. Skilled in handling diverse tasks, maintaining cleanliness, and supporting team success to achieve high standards. Known for adaptability, strong communication, and proactive approach to meeting and exceeding guest expectations.
Diligent Desired Position with solid background in hospitality services, dedicated to providing exceptional assistance and support to guests. Proven track record of contributing to seamless operations and enhancing guest experiences. Demonstrated ability in multi-tasking and effective communication to ensure welcoming environment for all.
Proactive Hospitality Worker with in-depth understanding of operational practices and logistics coordination. Proficient in day-to-day operations, catering and event preparations. Successful record of managing budgets, controlling inventory and motivating team members to boost productivity.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Hospitality Aide
Villa Of Wolfforth
08.2021 - Current
- Assisted in daily living activities, enhancing patient comfort and wellbeing.
- Supported staff with meal preparation and service, ensuring nutritional needs were met.
- Maintained cleanliness of resident areas, promoting a safe and hygienic environment.
- Collaborated with healthcare team to monitor residents' physical and emotional health.
- Delivered compassionate companionship to residents, fostering social interaction and engagement.
- Adapted quickly to changing resident needs, providing personalized care solutions.
- Documented resident activities and care provided, ensuring accurate record-keeping for assessments.
- Participated in training sessions to improve caregiving skills and enhance service quality.
- Maintained a clean and welcoming environment for guests, ensuring a positive stay experience.
- Supported recruiting team by building pipeline of top talent through multiple sourcing channels.
- Contributed ideas for promotional campaigns targeting specific demographics or seasonal events, attracting new clientele.
- Streamlined inventory management processes, minimizing waste while maintaining adequate stock levels for daily operations.
- Welcomed guests to facility, addressed complaints and found solutions to problems.
- Answered telephone calls and emails to assist customers in making reservations.
- Managed inventory by verifying and signing for delivery dockets, ordering supplies, checking quality and freshness of products and performing daily inventory counts.
- Maintained positive lobby presence, pleasantly greeting guests and employees.
- Performed front office maintenance duties by organizing and cleaning desk spaces and replenishing office supplies.
- Participated in opening and closing procedures by prepping inventory sheets, balancing inventory to cash and closing out point-of-sale systems.
Crew Member
McDonald's
07.2020 - 12.2021
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Operated kitchen equipment to prepare food items according to safety and quality standards.
- Maintained cleanliness and organization of workstations, adhering to health regulations.
- Collaborated with team members to efficiently manage high-volume service periods during peak hours.
- Processed transactions accurately using point-of-sale systems, handling cash and credit payments effectively.
- Monitored inventory levels, restocking supplies as needed to ensure smooth operations throughout shifts.
- Implemented suggestions for process improvements, enhancing team productivity and service efficiency.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Became familiar with products to answer questions and make suggestions.
- Operated cash register to ring up final bill and process various forms of payment.
- Prepared products following restaurant, health, and safety standards and procedures.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Stocked shelves to organize aisles in assigned department.
- Contributed to increased sales by upselling menu items and promoting special offers.
Hostess/Server
Republic
09.2017 - 07.2018
- Welcomed and seated guests, ensuring a positive first impression of dining experience.
- Managed reservation system, optimizing table turnover and enhancing guest satisfaction.
- Collaborated with kitchen staff to coordinate timely service and address guest needs efficiently.
- Assisted in training new hostesses on restaurant policies and customer service best practices.
- Handled customer inquiries and complaints professionally, promoting a welcoming environment.
- Monitored dining area for cleanliness and organization, contributing to overall guest comfort.
- Implemented procedures for managing waitlists effectively, improving guest flow during peak hours.
- Developed rapport with regular patrons, fostering loyalty and repeat business opportunities.
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Answered phone calls to take orders, give information and document reservations.
- Completed daily side work and opening and closing duties without fail.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Backed up servers by checking on tables and retrieving items for guests.
- Provided patrons with estimated waiting times during peak service hours.
- Opened and closed seating sections according to volume of guests.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Promoted business loyalty by fostering positive customer relationships.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Advised customers about special offerings and menu items to help drive sales.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Took initial drink orders and relayed information to wait or bar staff.
- Maintained balanced cash drawer with correct money values and accurate documentation.
Bartender
Score's Bar & Grill
07.2016 - 09.2017
- Crafted and served a diverse range of cocktails and beverages to enhance guest experience.
- Maintained cleanliness and organization of bar area, ensuring compliance with health and safety standards.
- Assisted in training new staff on cocktail preparation techniques and customer service protocols.
- Collaborated with kitchen staff to synchronize food orders and beverage service for optimal efficiency.
- Provided exceptional customer service, addressing inquiries and resolving issues to maximize satisfaction.
- Upheld responsible alcohol service practices, identifying signs of overconsumption among patrons.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
- Ensured compliance with health and safety regulations, routinely checking and documenting bar cleanliness and equipment functionality.
- Improved team morale and efficiency, leading by example and offering support during peak hours.
- Enhanced establishment's reputation, consistently receiving positive feedback on customer satisfaction surveys.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Boosted beverage sales, designing and promoting range of signature cocktails.
- Enhanced customer experience with engaging conversations and personalized drink recommendations.
Education
High School Diploma -
A.C Jones High School
Beeville, TX06.2016
Skills
- Elderly care
- Appointment booking
- Food safety
- Cash handling proficiency
- Basic housekeeping
- Patient transport
- Initiative and proactivity
- Professionalism and etiquette
- Cultural awareness
- Housekeeping standards
- Patient admission
- Menu planning expertise
- Sanitation and safety measures
- Cleaning and sanitizing
- Food preparation
- Housekeeping
- Supply restocking
- Safe alcohol service
- Production leadership
- Language proficiency
- Item recommendation
- Willingness to learn
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Patient care
- Vital signs
- Basic life support
- Reliability
- Vital signs monitoring
- Excellent communication
- Empathy and compassionate care
- Organizational skills
- HIPAA compliance
- Personal hygiene assistance
- Patient care quality
- Patient observation
- Client documentation
- Documenting behaviors
- Meal preparation
- Feeding assistance
- Family communication
- Patient positioning
- Blood sugar monitoring
- Medication administration
- Infection control
Timeline
Hospitality Aide
Villa Of Wolfforth
08.2021 - Current
Crew Member
McDonald's
07.2020 - 12.2021
Hostess/Server
Republic
09.2017 - 07.2018
Bartender
Score's Bar & Grill
07.2016 - 09.2017
High School Diploma -
A.C Jones High School