Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Kinverling Hernandez

Abita Springs,LA

Summary

Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Medical Assistant

Bayou Pain And Spine
03.2023 - Current
  • Sanitize, restocke, and organize exam rooms and medical equipment.
  • Direct patients to exam rooms, fielded questions, and prepare for physician examinations.
  • Obtain client medical history, medication information, symptoms, and allergies.
  • Perform medical records management, including filing, organizing and scanning documents.
  • Collect and document patient medical information such as blood pressure and weight.
  • Call and fax pharmacies to submit prescriptions and refills.
  • Assist with routine checks and diagnostic testing by collecting and processing specimens.
  • Answer telephone calls to offer office information, answer questions, and direct calls to staff.
  • Prepare lab specimens for diagnostic evaluation.
  • Collect pertinent data and calculations to aid physician in interpreting results.
  • Follow appropriate procedures to minimize patient's exposure to radiation.

Inside Sales

Sunpro Solar
02.2020 - 03.2023
  • Answered customers' questions regarding products, prices, and availability.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Managed friendly and professional customer interactions.
  • Set up new accounts, established customer credit and set up payment methods.
  • Determined needs, delivered solutions, and overcame objections through consultative selling skills.
  • Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
  • Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
  • Used CRM software to maintain detailed contact logs and account records.
  • Contributed to team objectives in fast-paced environment.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Set and achieved company defined sales goals.
  • Attended monthly sales meetings and quarterly sales trainings.

House Cleaner

Caroline's Cleaning
10.2018 - 02.2020
  • Removed all trash from guest rooms, including emptying wastebaskets and properly disposing of all soiled linen
  • Moved beds, sofas and furniture to wipe down baseboards and alleviate dust and dirt from hard-to-reach areas
  • Completed organized, cleaned and sanitized rooms, including kitchens, bedrooms, living rooms, and bathrooms
  • Interacted pleasantly with clients and patrons when performing daily duties
  • Checked and changed linens throughout houses and washed and dried dishes
  • Washed and polished glass windows and doors to keep entryways clear and professional.

Sales Associate/Cashier

Boost Mobile
11.2017 - 10.2018
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection
  • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
  • Educated customers on product and service offerings.

Cashier

T.J. Maxx
02.2017 - 11.2017
  • Helped customers find specific products, answering questions and offering advice
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers
  • Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers
  • Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses
  • Wrapped items and bagged purchases properly to prevent merchandise breakage
  • Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs
  • Processed customer payments quickly and returned exact change and receipts
  • Welcomed customers, offering assistance to help find necessary store items
  • Learned roles of other departments to provide coverage and keep store operational
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage
  • Processed returned items in accordance with store policy.

Assistant Manager

Amigo Wireless
11.2015 - 01.2017
  • Enhanced sales by implementing merchandising and promotional improvements
  • Produced monthly sales and performance reports, supporting operational planning and strategic decision making
  • Coached and mentored employees by delivering training, guidance and performance monitoring
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency
  • Collaborated with store manager to develop strategies for achieving sales and profit goals
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies
  • Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.

Education

High School Diploma -

Covington High School
Covington, LA

La Dental Assistant Certification - Business Administration

Accelerated Dental Academy
Slidell, LA

Business Administration And Minor in Marketing

Southeastern Louisiana University
Hammond, LA
05.2024

Skills

  • Product and service knowledge
  • Payment processing
  • Customer assistance
  • Merchandise restocking
  • Cash management
  • Customer greeting
  • Is consistent, dependable and accurate in carrying out responsibilities to a successful conclusion
  • Is exceptionally reliable and trustworthy when given an assignment
  • Consistently punctual
  • Shows eagerness and capacity to learn
  • Display an exceptional ability to lean new methods
  • Identifies and understands personal values of superiors, subordinates, peers, and others
  • Demonstrates accuracy, thoroughness, and orderliness in performing work assignments

Certification

  • CNA - Certified Nurse Assistant
  • Certified Dental Assistant

Languages

Spanish
Native or Bilingual

Timeline

Medical Assistant

Bayou Pain And Spine
03.2023 - Current

Inside Sales

Sunpro Solar
02.2020 - 03.2023

House Cleaner

Caroline's Cleaning
10.2018 - 02.2020

Sales Associate/Cashier

Boost Mobile
11.2017 - 10.2018

Cashier

T.J. Maxx
02.2017 - 11.2017

Assistant Manager

Amigo Wireless
11.2015 - 01.2017

High School Diploma -

Covington High School

La Dental Assistant Certification - Business Administration

Accelerated Dental Academy

Business Administration And Minor in Marketing

Southeastern Louisiana University

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Kinverling Hernandez