Ki'Nya V. Smith
District Heights,MD
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Cafe Manager
Tatte Bakery And Cafe
Washington DC, DC
01.2023 - Current
- Interacted with customers to provide assistance with menu selections and any other inquiries or complaints they may have had.
- Supervised day-to-day operations in the cafe to ensure efficiency and quality standards were met.
- Developed and implemented customer service policies and procedures for cafe staff.
- Ordered supplies needed for daily operations in a timely manner within budget constraints.
- Recruited, trained, managed and evaluated cafe staff performance.
- Trained new employees to perform duties.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Assistant Manager
Kura Sushi
Washington DC, DC
10.2021 - 01.2023
- As a restaurant assistant manager, I was in charge of overseeing all daily operations, controlling company sales and budget, making schedules, enforcing all company policies, teaching both front of house (FOH) and back of house (BOH) staff their duties, and ensuring all guests have an amazing experience.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Supervised daily operations including scheduling shifts, assigning duties.
- Established processes for monitoring customer satisfaction levels.
- Monitored employee attendance records, timekeeping, and payroll information.
Education
Some College (No Degree) - Criminal Justice
Trinity Washington University
Washington, DC05-2019
Skills
- Restaurant Management
- POS
- Microsoft SQL Server
- Customer Engagement
- Scheduling
- Order Management
- Expiration Monitoring
- Staff Management
- Sanitation
- Customer experience management
- Cost Control
- Health and Safety Regulations
- Business marketing
- Staff Training and Development
- Process Improvement
- Staff Discipline
- Goal-Oriented
- Employee Motivation
Certification
- ServSafe
Languages
English
Full Professional
Timeline
Cafe Manager
Tatte Bakery And Cafe
01.2023 - Current
Assistant Manager
Kura Sushi
10.2021 - 01.2023
Some College (No Degree) - Criminal Justice
Trinity Washington University
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