Kinyon Bends
Billings,MT
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Friendly team player dedicated to making delicious specialty coffee and tea beverages and contributing to safe, welcoming cafe environment. Fast learner and adapter to new circumstances and challenges paired with in-depth knowledge of coffee-making equipment operations. Works well under pressure and in fast-paced settings. Knowledgeable individual with deep familiarity of espresso machine, blender and coffee maker operations. Customer-oriented candidate recognized for delivering high-quality service to promote cafe's culture, values and mission. Consistently receives excellent feedback and praise from customers. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
4
4
years of professional experience
Work History
Barista, Shift Leader, Assistant Manager
City Roasting Company LLC
03.2022 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Increased repeat business by providing exceptional customer service and building rapport with patrons and team members.
- Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
- Elevated coffee quality and consistency using precise measurements and techniques for every order.
- Enhanced customer experience by crafting customized beverage orders to meet individual preferences.
- Created seasonal beverage menu, driving increased interest and sales during holiday periods.
- Boosted team morale and efficiency with regular training sessions on new coffee preparation techniques.
- Maintained clean and organized workspace, ensuring welcoming environment for customers.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Kept kitchen, counter and dining areas cleaned and sanitized.
Crew Member
McDonald's Restaurant
06.2021 - 11.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Trained new team members on procedures, customer service, and sales techniques.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
- Prepared products following restaurant, health, and safety standards and procedures.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Stocked shelves to organize aisles in assigned department.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
- Strengthened workplace safety by promptly identifying potential hazards and taking corrective action.
- Participated in ongoing training programs to continuously update knowledge of company policies and procedures.
- Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.
- Improved team morale, leading to increased productivity and reduced turnover.
- Contributed to achieving and maintaining high scores on health inspections by diligently following all health and safety guidelines.
- Reduced operational costs by efficiently managing resources and reducing unnecessary expenses.
- Achieved recognition for exceptional customer service, highlighting importance of customer interactions.
- Contributed to inventory management, minimizing food waste and controlling costs.
- Streamlined communication between kitchen and front-of-house staff, ensuring timely order fulfillment.
- Enhanced customer experiences by quickly addressing and resolving complaints.
- Enhanced team efficiency by consistently preparing workstations before peak hours.
- Increased customer satisfaction with prompt and accurate order taking.
- Fostered positive team environment by assisting coworkers during rush periods.
- Encouraged customer loyalty by remembering regular customer's preferences and making personalized recommendations.
- Maintained high standards of personal hygiene and cleanliness, contributing to healthy dining environment.
- Assisted in menu development by providing feedback on popular items and customer preferences.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Replenished serving stations with fresh food and cleaned up spills.
- Documented customer orders and conveyed special requests to kitchen staff.
- Brewed coffee and tea and changed out drink station syrups.
- Completed milkshakes and ice cream desserts for customers.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Reconciled receipt totals, cash and credit payments to address shortages.
- Observed customer purchases in line and differentiated between standard portions.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
Crew Member
Taco Johns
08.2020 - 03.2021
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Trained new employees
- Read maps and stayed up to date on road closures to redirect trucks
- Assisted management in their day to day operations
- Assisted district manager and area manager with internal investigations regarding fellow crew members floor supervisors and management
- Accommodated every customer to the best of my ability
- Develop strategies for better workplace efficiency and goal achievement
- Ensured all health codes and cleanliness standards were being met
Education
Highschool -
Billings Senior High
Billings, MT05.2023
Skills
- Friendly and outgoing
- Team Player
- Cash Handling
- Opening and closing duties
- Active listener
- Cleanliness
- Team Leadership
- Exceptional customer service
- Adaptive and creative
- Order Taking
- Cash Register Operation
- Espresso machine operation
- Safe Food Handling
- Beverage Preparation
- Excellent memory
- POS Systems
- Food Preparation
- Professional Demeanor
- Inventory Management
- Performance Improvement
- Coffee expertise
- New Hire Training
- Drink customization
- Up-selling
- Conversant In German
- Time Management
- Attention to Detail
- Adaptable and Flexible
- Reliable and Dependable
- Hospitality and Professionalism
- Decision-Making
- Resolving Complaints
- Organizational Skills
- Quality Control
- Team building
- Conflict Mediation
- Multitasking Abilities
References
•Jacoby Holte -Teacher
(701) 368-1243
•Cole Goodale -Clerk for Yellowstone County justice court, certified notary public
(406) 850-4171
•Ivanna Caraway -Former assistant manager for CB18, Former Store manager for CB01
(406) 371-1914
•Caitlyn (Katie) Cuellar -Former assistant manager for CB18, Former Store manager for CB01
(925) 784-9624
Languages
English
Native or Bilingual
German
Professional Working
Chinese (Mandarin)
Limited Working
Timeline
Barista, Shift Leader, Assistant Manager
City Roasting Company LLC
03.2022 - Current
Crew Member
McDonald's Restaurant
06.2021 - 11.2023
Crew Member
Taco Johns
08.2020 - 03.2021
Highschool -
Billings Senior High
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