Kinzie Verkerk Linson
Tempe,AZ
Summary
Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.
Overview
8
8
years of professional experience
Work History
Childcare Director
Tempe Family YMCA
03.2016 - 02.2020
- Provide leadership of day-to-day operations, overseeing all licensed child care
- Oversee and ensure compliance with all DCYF Licensed Child Care standards
- Write, lead, manage, and be accountable for assigned operating budgets to meet or exceed targets
- Recruit, hire, train, coach, and mentor individuals
- Develop a curriculum and program
- Support the YMCA’s mission, vision, and values by working to grow programming in undeveloped service areas, developing and executing programs aligned with the strategic plan, cultivating community partners, and meeting local community needs.
- All other duties as assigned
- Engaged with parents and families to build positive relationships for children to thrive.
- Supervised and managed team of childcare professionals to guarantee highest standards of care.
Licensed Financial Professional
World Financial Group, WFG
04.2020 - Current
- Talking to clients to determine their expenses, income, insurance coverage, financial objectives, tax status, risk tolerance, or other information needed to develop a financial plan
- Answering client questions about financial plans and strategies and giving financial advice
- Advising strategies for clients in insurance coverage, investment planning, cash management, and other areas to help them reach financial objectives
- Reviewing client accounts and plans on a regular basis to understand if life or economic changes, situational concerns, or financial performance necessitate changes in their plan
- Analyzing financial data received from clients to develop strategies for meeting clients' financial goals.
- Preparing or interpreting financial document summaries, investment performance reports, and income projections for clients
Member Care Coordinator
Solidarity Healthshare
02.2020 - 11.2020
- Uphold and Integrate Solidarity’s Catholic and Christian identity and foster the teachings of the Church in all aspects of your job responsibilities.
- Comply with company guidelines particularly those related to the quality of service.
- Communicate effectively with members and providers in a professional manner via phone
- Ability to understand Solidarity’s mission and vision.
- Ability to provide product and service information to existing members as it pertains to our sharing guidelines.
- Ability to update members’ accounts including address changes, payment options, and program level.
- Explain ACA exemption information to members.
- Provide information related to repricing, medical needs, medical need processing, and medical need status.
- Maintain an accurate member account by documenting interactions with detail of inquiry, concern, and resolution.
- Identifies opportunities to update or improve Member Care Center policy/procedure and make recommendations to the appropriate staff.
- Performs other related duties as assigned.
Digital Care Representative
Solidarity HealthShare
11.2020 - 02.2022
- Uphold and Integrate Solidarity’s Catholic and Christian identity and foster the teachings of the Church in all aspects of your job responsibilities.
- Comply with company guidelines particularly those related to the quality of service.
- Communicate effectively with members and providers in a professional manner via email, text, or chat function.
- Researched issues and took appropriate action to resolve issues within turnaround time requirements and quality standards.
- Identifies opportunities to update or improve Member Care Center policy/procedure and make recommendations to the appropriate staff.
- Performs other related duties as assigned.
Member Care Supervisor
Solidarity Healthshare
02.2022 - Current
- Assisting employees with escalated members/provider calls
- Overseeing and managing a Member Care team while they are in charge of taking inbound calls, pre-authorizations, member payments, billing inquiries, and handling single case agreements
- Lead collaboration within the different departments to help and improve quality processes
- Communicate organizational needs, oversee employees' performance, provide guidance, support, identify development needs, and manage the reciprocal relationship between staff and the organization so that each is successful
- Responsible for all aspects of staff management including auditing work performance, scheduling, performance improvement planning, and role development
- Primary role in supervising clinical staff including interviewing, development of job descriptions and competencies
- Multiple positions apply:
- Upheld privacy and security requirements
- Interacted with member and providers
- Provided excellent services for customers by following up on any issues
- Contacted customers about potential service upgrades, new services and account changes
- Worked with external representatives to address customer needs.
- Performs other related duties as assigned.
Skills
- Staff Supervision
- CRM Software
- Business Planning
- Team Oversight
- Customer Service
- Event Planning
- Staff Management
- Medical Billing
- Problem Solving
- Team Leadership
- Policy Implementation
- Adaptability
Accomplishments
- Supervised team of 30 staff members
- Revenue generation
- Cost savings
- Process improvements
- Project success
- Customer satisfaction.
- Awards or recognition.
Timeline
Member Care Supervisor
Solidarity Healthshare
02.2022 - Current
Digital Care Representative
Solidarity HealthShare
11.2020 - 02.2022
Licensed Financial Professional
World Financial Group, WFG
04.2020 - Current
Member Care Coordinator
Solidarity Healthshare
02.2020 - 11.2020
Childcare Director
Tempe Family YMCA
03.2016 - 02.2020
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