Kinzington Kelley
Wichita,KS
Summary
A dependable and highly motivated employee who has demonstrated strong customer service skills and achieved advancement within my current role. I am seeking employment with an agency that values service to the community.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Communications Officer
Andover Police Department
2023.05 - Current
- Answer emergency and non-emergency phone systems; questioning callers to determine call nature and priority.
- Track and dispatch calls for service to appropriate field units based on call classification.
- Utilize a national crime database to disseminate sensitive information with other local, state, or federal law enforcement agencies.
- Accept cash and process payments for bonds, city dog licenses and special vehicle permits.
- Operate department social media by posting relevant content and responding to citizen inquiries.
- Observe security systems and weather conditions; notifying department personnel of changes.
Customer Service Manager
Hobby Lobby
2022.02 - 2023.04
- Perform duties as front-end manager, assist customers with merchandise returns, manage registers, assist customers as needed, provide excellent customer service, de-escalate high conflict situations, ability to make sound decisions in fast-paced environment.
Cashier
Hobby Lobby
2019.10 - 2022.02
- Greet customers warmly and provide excellent customer service, operate a cash register, process payments and issue receipts, provide merchandise returns, self-manage fast-paced environment to control customer flow.
Receptionist
Individually Yours
2019.01 - 2019.06
- Greet clients and check them in for their appointment, answer the phones and schedule appointments/reminders, payment processing, facility housekeeping duties.
Hostess
Texas Roadhouse
2018.10 - 2019.03
- Greeting and welcoming the customer upon entry to the restaurant, seating customers at the first available table and keeping an accurate and organized waiting list, answer phones for call ahead reservations, assist serving staff.
Education
No Degree - Criminal Justice
Butler Community College
Andover, KSHigh School Diploma -
Andover Central High School
Andover, KS05.2021
Skills
- Advanced interpersonal communication
- Customer service
- High energy level
- Dependability
- Emotional control
Certification
- CPR and First Aid - American Heart Association
- NCIC full access
- NSI training : Public Safety
- Fema Certifications;
- IS-00100: Introduction to Incident Command System
- IS-00200: ICS for Single Resources and Initial Action Incident
- IS-00700: National Incident Management System, an Introduction
Timeline
Communications Officer
Andover Police Department
2023.05 - Current
Customer Service Manager
Hobby Lobby
2022.02 - 2023.04
Cashier
Hobby Lobby
2019.10 - 2022.02
Receptionist
Individually Yours
2019.01 - 2019.06
Hostess
Texas Roadhouse
2018.10 - 2019.03
No Degree - Criminal Justice
Butler Community College
High School Diploma -
Andover Central High School
- CPR and First Aid - American Heart Association
- NCIC full access
- NSI training : Public Safety
- Fema Certifications;
- IS-00100: Introduction to Incident Command System
- IS-00200: ICS for Single Resources and Initial Action Incident
- IS-00700: National Incident Management System, an Introduction
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