Summary
Overview
Work History
Education
Skills
Timeline
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KIODI MERCADO

Brooklyn,New York

Summary

Friendly Customer Service Agent with proficiency in interacting effectively by telephone with guests of diverse ages, backgrounds and interests. Projects service-mentality with warm, caring attitude while maintaining efficiency and optimizing revenue. Offering 9+ years of experience in The Hospitality field. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

7
7
years of professional experience

Work History

Reservationist

McNally Restuarant Group
04.2021 - 05.2024
  • Handled all incoming calls for all McNally Restaurants (7 Restaurants)
  • Maintained knowledge of all menus, promotions, and events
  • Knowledge of RESY reservation system


  • Enhanced customer satisfaction by efficiently managing reservations and promptly addressing inquiries.
  • Entered important data in guest profiles for known food allergies

Medical Receptionist

The Dermatology Specialists
11.2020 - 03.2021
  • Maintained and updated insurance coverage in patients' files along with obtaining referrals, copayments, and deductibles
  • Profound ability to check in and check out patients efficiently, able to multitask in a fast-paced environment
  • Used ECW software to manage patient records and files; reinforced and upheld patient confidentiality as required by HIPAA and clinic standards.

Enumerator

U.S. Census Bureau
08.2020 - 11.2020
  • Conducted interviews in assigned areas by following stringent guidelines and confidentiality laws
  • Reviewed data obtained from interviews for accuracy and completeness
  • Quality work resulted in being retrained for travel assignments (Atlanta).

Cashier

Balthazar (McNally Restaurant Group)
02.2017 - 03.2020


  • Maintained knowledge of all menus, promotions, and events
  • Provided excellent service through timely bagging of purchased items, ensuring freshness and quality upon customer departure.
  • Assisted with store opening and closing procedures, ensuring the bakery was ready for business on time and properly secured after hours.
  • Processed cash, credit card, and gift card transactions accurately and efficiently for seamless customer experience.

Education

GED -

York College of The City University of New York
Jamaica, NY

Skills

  • Teamwork and Collaboration
  • Time management abilities
  • MS office
  • Adaptability
  • Computer savvy
  • Bilingual
  • Data entry
  • Confidentiality
  • Hospitality
  • Detailed Oriented
  • Accuracy and Precision
  • Phone Etiquette
  • Effective Communication

Timeline

Reservationist

McNally Restuarant Group
04.2021 - 05.2024

Medical Receptionist

The Dermatology Specialists
11.2020 - 03.2021

Enumerator

U.S. Census Bureau
08.2020 - 11.2020

Cashier

Balthazar (McNally Restaurant Group)
02.2017 - 03.2020

GED -

York College of The City University of New York
KIODI MERCADO