Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kiola Wright

Loganville,GA

Summary


Qualified Claims Representative versed in investigating claims, verifying information and managing settlements. Friendly and upbeat team player with organized and disciplined approach. Offering 2 years of insurance experience.

Overview

7
7
years of professional experience

Work History

Claims Representative

Teleperformance USA
11.2022 - 11.2024
  • Followed up with customers on unresolved issues.
  • Worked productively in fast-moving work environment to process large volumes of claims.
  • Collaborated with internal departments and external vendors to resolve claims.
  • Developed in-depth understanding of insurance policies and procedures.

Technical Support Representative

Kelly Connect
07.2021 - 11.2022
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Reduced call resolution time by effectively troubleshooting software and hardware problems.
  • Conducted comprehensive diagnostic tests to pinpoint underlying causes of reported issues.

Reservation Specialist

Hilton Worldwide
01.2020 - 06.2022
  • Managed high call volumes while maintaining a professional demeanor and accurate recordkeeping.
  • Provided exceptional customer service throughout the entire booking process, leading to positive reviews and referrals.
  • Streamlined booking processes for improved efficiency, handling high volumes of calls and online bookings.
  • Collaborated with sales teams to promote special offers and upsell additional services to guests during reservation process.
  • Managed a high volume of 80 calls daily, maintaining composure under pressure while providing exceptional service.

Pharmacy Technician

Walgreens
02.2018 - 02.2020
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced patient care by accurately filling prescriptions and providing medication counseling.
  • Managed drug inventory efficiently by rotating stock regularly and monitoring expiration dates closely.

Education

GED -

Saint Phillip AME Church
06-2006

Skills

  • Accident review
  • Settlement agreements
  • Documentation research
  • Conflict resolution
  • Error identification
  • Filing and data archiving
  • Proofreading
  • Document processing
  • Excellent communication skills
  • Technical support

Timeline

Claims Representative

Teleperformance USA
11.2022 - 11.2024

Technical Support Representative

Kelly Connect
07.2021 - 11.2022

Reservation Specialist

Hilton Worldwide
01.2020 - 06.2022

Pharmacy Technician

Walgreens
02.2018 - 02.2020

GED -

Saint Phillip AME Church

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Kiola Wright