Kiomara Nixon
Wilmington,USA
Summary
Seasoned professional with 30 years of diverse experience, including current managerial role at Kings Beach Way . Adept in hiring, scheduling, and marketing. Proven track record as Owner and Operator of Kemril Known for strong analytical skills and commitment to customer service excellence.
Knowledgeable Manager with solid history of managing teams and driving operational success. Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Manager
Kings Beachway
06.2022 - Current
- Manage comprehensive human resources functions, including recruitment and onboarding of new staff members.
- Coordinate inventory procurement and maintain optimal stock levels to ensure seamless store operations.
- Oversee payroll processing and implement marketing strategies to promote in-store custom services.
Owner and Operator
Kemril Tile Service
11.2005 - Current
- Oversee comprehensive repair and remodeling services for bathrooms and kitchens, ensuring high-quality craftsmanship.
- Perform a full spectrum of administrative duties, including payroll management, marketing initiatives, and contract administration to maintain business operations.
- Utilize Microsoft Office Suite, particularly Word and Excel, to organize business records and manage financial responsibilities, including tax preparation.
- Direct and collaborate with a small team of assistants to complete projects efficiently while maintaining attention to detail and client satisfaction.
Customer Service Representative
Inktel Contact Center Solutions
11.2020 - 04.2022
- Managed customer inquiries and transactions with a focus on providing detailed product information and benefits, ensuring customer satisfaction and account accuracy.
- Maintained an organized record of customer interactions, complaints, and appointments, contributing to the efficiency of the service process.
- Supported diverse customer communication channels, including live chat, email, and both inbound and outbound calls, to facilitate seamless service operations.
Wireless Specialist
The Revenue Optimization Company
01.2017 - 10.2020
- Enhanced sales by effectively recommending accessories and promotions, resulting in increased revenue.
- Conducted regular product demonstrations, ensuring customers and colleagues remained informed on the latest devices and technology advancements.
- Managed and serviced existing accounts, while also developing and implementing marketing strategies for new device launches.
Customer Service Manager
Wells Financial Advisors, Inc
04.2013 - 05.2017
- Managed comprehensive scheduling to ensure uninterrupted customer service coverage around the clock.
- Provided escalated support for complex inquiries, ensuring high-quality service and customer satisfaction.
- Oversaw the recruitment and training of customer service staff, in addition to administering payroll responsibilities.
Owner and Operator
K.O.Detailers
01.1994 - 12.2002
- Executed comprehensive detailing services for a diverse range of vehicles, ensuring high client satisfaction through meticulous attention to quality and detail.
- Managed all marketing initiatives, administrative tasks, and payroll operations, enabling smooth business functionality and consistent service delivery.
Education
Certificate - Grant Writing and Project Planning
Fayetteville Technical Community College
Fayetteville, NC06.2011
High school diploma - undefined
Northeast Guilford High School
McLeansville, NC06.1989
Skills
- Microsoft Access
- Negotiation (10 years)
- Document and Records Management (10 years)
- POS
- Zendesk
- Accounting
- Project management
- IOS (10 years)
- Customer Service (10 years)
- Excellent Attention to Detail (10 years)
- E-Commerce
- Live Chat (5 years)
- Leadership (10 years)
- Cold Calling
- Product demos
- Responding to Difficult Customers (10 years)
- Microsoft Powerpoint
- Merchandising (10 years)
- VMWare (5 years)
- Linux (10 years)
- Technical Support (5 years)
- Communication skills
- Recruiting (10 years)
- Analytics
- Upselling Products and Services (10 years)
- Phone etiquette
- Technical Support
- Creative Problem Solving (10 years)
- EHR systems
- Supervising Experience (10 years)
- Account Management (10 years)
- Upbeat and Positive Personality (10 years)
- Customer service
- Microsoft Excel
- Outbound calling
- Technical support
- Budgeting (10 years)
- Mac OS (10 years)
- Ai
- Sales (10 years)
- Desktop support
- Strategic Planning
- Pos (10 years)
- Salesforce (2 years)
- Linux
- Computer Proficiency (10 years)
- Presentation Skills
- Data Entry and Maintenance
- Telecommunication
- Order and Refund Processing (10 years)
- CRM Software
- Records management
- CRM Software (5 years)
- Microsoft Office
- Computer Literacy (10 years)
- Upselling
- Multitasking and Prioritization
- Basic Math (10 years)
- Supervising experience
- Cash register
- Calm and Professional Under Pressure
- Search Engines (10 years)
- Typing
- Customer Data Confidentiality
- Event Planning
- Quality assurance
- POS Systems and Ordering Platforms (10 years)
- Product Demos
- Live chat
- Payroll (10 years)
- Presentation skills
- Help Desk
- E-commerce
- Databases
- Call center
- Freight
- AI
- Telemarketing
- Salesforce
- Windows
- Leadership
- Google Docs
- Quality Assurance
- Efficient and Detail-Oriented
- De-Escalation Techniques
- Project Management (10 years)
- Operating systems
- Operating Systems
- Cold calling
- Grant Writing
- Freight Experience
- English
- Computer skills
- CRM software
- Payroll
- Marketing
- Desktop Support
- Cash Register
- Data Entry
- Medicare
- Merchandising
- Business Development
- Mobile devices
- Detailing
- Billing Adjustments and Refunds
- Customer Support
- Grant writing
- Clerical experience
- Software troubleshooting
- Help desk
- Cashiering
- Project planning
- Recruiting
- Medical scheduling
- Computer Skills
- Mac OS
- Microsoft Outlook
- LiveChat Messaging
- Project Planning
- Cash handling
- Computer Networking
- Live Chat
- IT
- Understanding Customer Needs
- Analysis Skills
- Private equity
- Records Management
- Negotiation
- Verbal and Written Communication
- Computer networking
- Business development
- Project Management
- Office management
- Network Support
- Communication Skills
- Account management
- Fundraising
- Call Center
- Analysis skills
- HIPAA
- Customer Retention Strategies
- Management
- Time management
- Invoice Preparation and Processing
- Order entry
- Account Management
- Customer Service
- Team leadership
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff management
- Staff training and development
- Task delegation
- Goal setting
- Documentation and reporting
- Relationship building
Certification
- Grant Writing and Project Planning
- Present
Timeline
Manager
Kings Beachway
06.2022 - Current
Customer Service Representative
Inktel Contact Center Solutions
11.2020 - 04.2022
Wireless Specialist
The Revenue Optimization Company
01.2017 - 10.2020
Customer Service Manager
Wells Financial Advisors, Inc
04.2013 - 05.2017
Owner and Operator
Kemril Tile Service
11.2005 - Current
Owner and Operator
K.O.Detailers
01.1994 - 12.2002
High school diploma - undefined
Northeast Guilford High School
Certificate - Grant Writing and Project Planning
Fayetteville Technical Community College
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