Kiomara Rodriguez Aquino
Beaumont,TX
Overview
6
6
years of professional experience
Work History
Event Coordinator & Party Shift Supervisor
Main Event
12.2022 - Current
- Coordinated schedules and timelines for events.
- Brainstormed and implemented creative event concepts and themes.
- Managed event logistics and operations.
- Performed event coordination for larger parties and gatherings.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Consulted with guest to determine objectives and requirements for events.
- Developed post-event reports to determine effectiveness of each event.
- Hired, trained and supervised volunteers and support staff required for events.
- Designed and implemented efforts to publicize events and promote sponsorships.
- Communicated with catering, lighting and sound companies to obtain price quotes.
- Delivered successful training to employees during tenure, educating on successful work processes and productivity strategies.
Beauty Consultant
Dilliards Department Store
05.2022 - 08.2022
- Recommended specific hair and beauty products to meet individual customer needs.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Identified client needs and recommended products based on preferences and requirements.
- Maintained counter and display areas for cleanliness and organization.
- Provided personalized skincare recommendations to specifically target top concerns.
- Maintained full stock of inventory and properly sanitized makeup tools to avoid spread of infection.
- Analyzed customer skin to assess conditions and skin type and suggest products and treatments.
- Processed product purchases and payments, coordinating packaging, inventory management and varying customer requests simultaneously.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
Store Specialist
Spectrum
01.2022 - 05.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Answered questions about store policies and addressed customer concerns.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Managed cash register after end of shift to balance and record accurate transactions.
- Utilized upselling techniques to promote additional products and increase sales.
- Trained and supervised new employees to use selling strategies and apply best practices.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Used in-store system to locate inventory and place special orders for customers.
- Prioritized helping customers over completing other routine tasks in store.
- Recommended complementary purchases to customers, increasing revenue.
- Monitored customers for signs of security concerns and escalated issues to management.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Monitored budgeting, forecasting, expenditures and performance for accounts.
- Handled day-to-day accounting processes to drive financial accuracy.
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Gathered financial information, prepared documents, and closed books.
- Maintained up-to-date knowledge on professional accounting standards to manage financial recordkeeping.
- Used advanced software to prepare documents, reports, and presentations.
- Increased sales and customer satisfaction through personalized servicing.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Lead Sales Representative
Cricket Wireless
05.2020 - 06.2021
- Assisted in development of monthly sales goals to motivate team and drive business objectives.
- Trained, coached, and mentored new sales associates for maximum performance.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Developed and maintained knowledge of current sales and promotions.
- Kept detailed track of sales and customer information in company system.
- Monitored sales team performance and provided constructive feedback.
- Participated in store meetings and product training sessions to understand and sell items.
- Handled cash register operations and customer transactions to process payments.
- Processed and stocked merchandise in accordance with store standards.
Hospitality Intern
Volgelweh Airforce Inn
08.2018 - 06.2019
- Maintained positive lobby presence, pleasantly greeting guests and employees.
- Welcomed guests to facility, addressed complaints and found solutions to problems.
- Performed front office maintenance duties by organizing and cleaning desk spaces and replenishing office supplies.
- Managed inventory by verifying and signing for delivery dockets, ordering supplies, checking quality and freshness of products and performing daily inventory counts.
Service Trainer
SUBWAY®Restaurants
01.2018 - 06.2019
- Identified patterns and trends that resulted in undesirable outcomes or compromised program compliance and developed corrective action plans.
- Developed department training programs to provide employees knowledge and tools necessary to improve personal performance and development.
- Worked with departmental management to create individual training plans for service staff.
- Monitored participant knowledge before and after training events to help determine additional follow-up activities required to close knowledge gaps or improve results.
- Worked with management to identify skills and knowledge required for success.
- Collaborated with subject matter experts to assess relevance of training documents. using best practices to develop or update new documentation.
- Identified gaps in staff skills and created or suggested learning experiences to close gaps.
- Identified key areas that could use improvement and implemented new processes, which increased efficiency.
- Mentored staff members and delivered on-the-job coaching to build skills and prepare personnel for various work-related situations.
Education
Some College (No Degree) - Communication Studies & Minor Sociology
Lamar University
Beaumont, TXCosmetology Education
Pathways Vocational College
Beaumont, TXHigh School Diploma -
Kaiserslautern High School
Volgeweh Germany06.2019
Skills
- Trilingual- English, Spanish, & German
- Training Experience
- Food handler's certified
- TABC certified
- Events Logistics Management
- Expense Tracking
- Operations Oversight
- Results driven
- Sales Force
Languages
Spanish
Native or Bilingual
German
Professional Working
Timeline
Event Coordinator & Party Shift Supervisor
Main Event
12.2022 - Current
Beauty Consultant
Dilliards Department Store
05.2022 - 08.2022
Store Specialist
Spectrum
01.2022 - 05.2022
Lead Sales Representative
Cricket Wireless
05.2020 - 06.2021
Hospitality Intern
Volgelweh Airforce Inn
08.2018 - 06.2019
Service Trainer
SUBWAY®Restaurants
01.2018 - 06.2019
Some College (No Degree) - Communication Studies & Minor Sociology
Lamar University
Cosmetology Education
Pathways Vocational College
High School Diploma -
Kaiserslautern High School
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