Kiona Daniels
Iselin,NJ
Summary
Dedicated and Strategic Professional in Human Resources and Senior Property Management, committed to assisting employers in recruiting, developing, and retaining qualified candidates while managing the day to day operations on-site. Proficient in collaborating with management teams to cultivate employee-focused cultures that enhance morale and maximize productivity. Being an inspirational and positive individual, possessing exceptional skills in interpersonal communication, property management, coaching, and communication.
Overview
8
8
years of professional experience
3
3
Certification
Work History
Sr Property Manager/Human Resources Generalist
Grace West Manor
01.2023 - Current
- Management of (436 Units) Building Tower and Townhomes
- Leads and manages property associates on direct or indirect basis. Recruits, hires, trains, develops, holds accountable, implements corrective action and terminates associates. Verifies and approves hours worked, scheduled, overtime and on-call hours and prepares work schedules and on-call schedules. Recommends pay changes and status
- Update employee files with new hire information as well as compensation and status changes
- Prepare and submit weekly and biweekly payroll
- Will process time off requests
- Provide trainings to staff on successful policy implementation and enforcement actions to prevent employee legal entanglements
- Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of grievances
- Cultivated a productive, professional, friendly, and respectful workplace
- Responsible for developing and maintaining effective programs, policies and procedures
- Database Management
- Recruitment, on-boarding, compensation
- Maintained property rentals by advertising and filling vacancies
- Negotiated and enforced leases
- Maintained and secured premises
- Established rental rate by surveying local rental rates and calculating profit goals
- Conducts move-in and/or move-out inspections of apartments, charges residents for applicable damages or unpaid fees, prepares and approves related move-out documents, sends verifying documentation
Realtor
EXP Realty, LLC
08.2016 - Current
- Assist prospective buyers with purchasing, sellers with listings, and provide leasing/rental agent assistance for landlord clients.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Resolved conflicts and negotiated mutually beneficial agreements between parties
- Monitored social media and online sources for industry trends
Housing Choice Voucher (HCV) Program Manager/HR Generalist
New Brunswick Housing Authority
12.2021 - 12.2022
- Management of 1,016 Voucher case files
- Oversight of all department casework including management of reporting, and planning department current and future needs
- Performed human resources related duties at professional level and carried out responsibilities in following areas but not limited to employee relations, training, benefits, compensation, recruitment/selection, development and implementation of policies and procedures in support of the Housing Authority
- Provide trainings to Caseworkers and Staff
- Collect and review timesheets and process payroll accurately and timely
- Track and maintain compensatory time and leave of absence
- Maintain employee records, ensuring completion and accuracy of details such as employee contact information, job classification, pay rates, organizational structure, and other key details
- Conduct surveys, interviews, and other research on HR policies, compensation, and employee satisfaction
- Participates in developing department goals, objectives, processes and systems
- Assists with program reviews and/or development
- Internal Compliance File Review
- HRIS database management
- Assures compliance with all laws and/or regulations regarding areas of assignment
- Professionalism, and diplomacy; well organized and detail-oriented
- Determination of final income, assets, rent, utility schedules, and Landlord profiles
- Determining eligibility of program applicants by verifying family composition, status, income, financial profile, and other pertinent information
Property Manager/HR Administrative Assistant
Shamco Management
02.2017 - 11.2021
- Managing 220 Units, High Rise
- Manage service requests, including scheduling and ensuring completion. Manage all turnover repairs for the apartments upcoming “new” tenant
- Manage the on-site staff • Maintain accurate records of maintenance issues • Review and approve orders for materials and services • Schedule and Negotiate with contractors as needed • Inspect property regularly, note deficiencies and take corrective action
- Streamlined complaint response management by providing guidance on policies and ensuring appropriate and accurate investigation processes
- Successfully interact with tenants in a professional manner. Budget Management, Conflict Resolution, and Performance Management skills
- Ensures compliance of property associates. Ensure all affordable housing program requirements and applicable HUD/Agency regulations are monitored and in full compliance with regulatory agreements and agencies, including waiting list, certifications, recertification's, and other reporting requirements
- Perform administrative and recordkeeping tasks related to staffing changes, including layoffs, resignations, terminations, and extended leaves of absence.
- Implemented new-hire program by incorporating training initiatives while resolving problems and processing related documents
- Attend and participate in employee disciplinary meetings, terminations, and investigations
- Answer requests for information on policy interpretation
- Adhered to all federal and state guidelines
- Monitored and handled all employee claims, including performance-based and harassment incidents
- Coordinated new hire orientations and provided on-boarding and training for new employees
- Proficient in ADP
- Process payroll accurately and timely
Education
Associate of Science - Sociology
Middlesex College
Edison, NJ Skills
- Full Cycle Recruitment
- Planning
- Compensation/Benefits Administration
- EEO
- Employee Relations
- HRIS/ATS, Compliance,
- Team Management
- Supervisory Skills
- Leaves of Absence
- Possess a professional presentation, both in person and via phone, as well as in writing
- Effective communications skills both verbally and in writing
- Business Acumen
- Ethical Conduct
- Strategic Thinking
- Leadership
- Technical Capacity
- Problem Solving/Analysis
- Communication Proficiency
- Personal Effectiveness/Credibility
- Skilled in working in Microsoft Programs: Word, Excel, Outlook, and PowerPoint, Workday, and ADP
- PHA-Web
- Onesite/RealPage
- RentCafe
- CRM Management
- Yardi Voyager
- Grace Hill
Certification
- CAM - Certified Apartment Manager
- HCV - Certified Housing Choice Voucher Specialist
- Certified Human Resources Generalist
Timeline
Sr Property Manager/Human Resources Generalist
Grace West Manor
01.2023 - Current
Housing Choice Voucher (HCV) Program Manager/HR Generalist
New Brunswick Housing Authority
12.2021 - 12.2022
Property Manager/HR Administrative Assistant
Shamco Management
02.2017 - 11.2021
Realtor
EXP Realty, LLC
08.2016 - Current
Associate of Science - Sociology
Middlesex College
- CAM - Certified Apartment Manager
- HCV - Certified Housing Choice Voucher Specialist
- Certified Human Resources Generalist
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