Kiona Duncan

Work History

International Longshoreman Association

06.2019 - Current

Streamlined material delivery processes which increased efficiency and reduced downtime.
Operated equipment while observing standard safety procedures.
Successfully navigated large shipments of materials through tight spaces and busy facilities.
Assessed freight and documentation to confirm adherence to quality standards.
Drove forklifts, pallet jacks and other equipment to move materials.
Helped train new employees in safe practices and warehouse procedures.

Durham School Bus Services

05.2015 - 06.2019

Kept detailed mileage and fuel reports to track overall fuel costs.
Coordinated efficient routes to avoid delays and optimize schedules.
Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
Interacted with passengers to ensure positive experiences through effective communication.
Communicated with dispatchers and other personnel to coordinate transportation schedules.
Maintained safe driving practices across varying weather and road scenarios.
Cleaned and maintained vehicle and assessed vehicle for damage after each shift.

T-Mobile

03.2007 - 06.2012

Responded to customer requests for products, services, and company information.
Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Investigated and resolved accounting, service and delivery concerns.
Identified and resolved discrepancies and errors in customer accounts.
Educated customers about billing, payment processing and support policies and procedures.
Met customer call guidelines for service levels, handle time and productivity.
Maintained up-to-date knowledge of product and service changes.
Trained new personnel regarding company operations, policies and services.

Iqor

08.2004 - 03.2006

Identified, researched, and resolved billing variances to maintain system accuracy and currency.
Analyzed and rectified discrepancies to maintain billing accuracy.
Worked with multiple departments to check proper billing information.
Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
Collaborated with customers to resolve disputes.
Used data entry skills to accurately document and input statements.
Processed payment via telephone and in person with focus on accuracy and efficiency.

Burger King

12.2004 - 08.2007

Followed through with client requests to resolve problems.
Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
Tracked food production levels, meal counts, and supply costs.
Controlled labor hours and inventory costs through hands-on management and proactive changes.
Oversaw training of more than 10 team members.
Reviewed and approved employee schedules and timesheets.
Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
Managed staff schedules and maintained adequate coverage for all shifts.
Oversaw food preparation and monitored safety protocols.
Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.

Palmetto Oil

12.2000 - 04.2003

Responded to customer concerns and questions on daily basis.
Utilized various software programs to process customer payments.
Audited and corrected billing and posting documents for accuracy.
Processed vendor and supplier payments on weekly basis.
Counted money in drawers at beginning and end of each shift.
Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Utilized POS system to handle customer cash and credit card transactions.
Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Established performance goals for employees and provided feedback on methods for reaching those milestones.