Kiona Handy
Houston
Summary
Orderly and committed administrative assistant offering over four years of solid skills in customer relations and resilience to handle challenges of fast-paced professional and environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and a self-motivated personality. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
State Collection Service
06.2023 - 01.2024
- Handling 90+ calls daily to customers regarding past due accounts and resolving customer disputes
- Maintaining a professional and customer-friendly manner with each customer
- Adhering to all FDCPA, FCRA, HIPPA and other applicable laws
- Monitoring and updating customer accounts as needed
- Working closely with other departments to resolve customer issues
- Analyzing customer financial information and creating payment plans, answering customer questions regarding problems with their accounts, advising customers of necessary actions and strategies for debt repayment
- Contacting insurance companies to check on the status of claim payments
Utility Activation Specialist
Conservice
06.2022 - 04.2023
- Coordinate requests with utility providers through phone, email, fax, and online to get utilities turned on at our client's homes to ensure a smooth transition for our clients as repairs are made or in between tenants
- Negotiating with government agencies, power purchasers, and other public and private utilities to approve contracts
- Resolving urgent issues promptly
- Providing updates through notes and messages to clients through Conservice software
- High phone usage-spending more than 90% on outbound calls with utility providers scheduling start/stop dates for utility accounts, confirming account information, researching and addressing incomplete utility requests and property issues (i.e
- Liens, balances, inspection, and repairs)
- Maintaining a strong work flow while under shifting priorities and tight or short deadlines
Administrative Assistance
Cru
04.2019 - 05.2022
- Handling 90+ calls daily, with duties of reserving reservations for new customers
- Training new employees in how to use Resy, entering reservation data, and organizing customer reservation times
- Remedied guest complaints and escalated serious issues to manager for prompt resolution
Education
Associate - Diagnostic Medical Sonography
Lone Star College
Houston, TX02.2025
High school or equivalent - High School Diploma
Shadow Creek High School
Pearland, TX05.2019
Skills
- MS Office
- Data Entry
- Team building & Training
- Customer Satisfaction Enhancement
- Digital Database
- Multi-Task
- Database Administration
- Communication
- Complaint Handling & Resolution
Timeline
Customer Service Representative
State Collection Service
06.2023 - 01.2024
Utility Activation Specialist
Conservice
06.2022 - 04.2023
Administrative Assistance
Cru
04.2019 - 05.2022
Associate - Diagnostic Medical Sonography
Lone Star College
High school or equivalent - High School Diploma
Shadow Creek High School
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