Kiona Perry
Pittsburg,CA
Summary
Dedicated Administrative Office professional with a proven track record of efficiently managing office operations and supporting organizational success. Highly organized and detail-oriented, excelling in handling administrative tasks, providing top notch customer service and optimizing office workflow. Proficient in various office software and communication tools. Well versed in coordinating meetings, managing correspondence and maintaining a well-organized and productive work environment. Strong multitasking ability coupled with a commitment to delivering quality administrative support is what makes a valuable asset to any team or organization. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Mount Diablo Resource Recovery
07.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online payments, improving overall user experience.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Educated customers about billing, payment processing and support policies and procedures.
Bar Manager
Rio Pub Tew
06.2022 - Current
- Managed timekeeping and processing of bi-weekly payroll.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Developed unique events and special promotions to drive sales.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
- Created welcoming atmosphere, fostering loyal customer base and repeat business.
- Established rapport with local community organizations to create mutually beneficial partnerships that increased brand visibility.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing 75% improvement over prior onboarding process.
Office Administrator
ABOVE ALL PLUMBING
05.2019 - 06.2022
- Submitting building permits for sewer and encroachment repairs
- Managing budget and financial data, and providing project updates from start to completion
- Invoicing for all net 90's and cod's for collection efforts
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Optimized budget management by monitoring expenses, negotiating supplier contracts, and identifying cost-saving opportunities.
- Posting credit card payments for accounts receivable/accounts payable processing
- Handling onboarding and offboarding procedures for new and existing employees.
Office Administrative Specialist
ORKIN PEST CONTROL
05.2010 - 04.2019
- Successfully coordinated day-to-day office operations, managing communication, scheduling, workflow, processes, and financial matters, contributing to efficient and smooth operations
- Developed strong client relationships through consistent communication and attentive service.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Developed and implemented systems to track customer feedback and satisfaction.
- Managed various customer service responsibilities, including handling customer inquiries, addressing complaints, managing billing and payment plan service requests, and ensuring accuracy of contracts and quality audit scheduling
- Efficiently routed and scheduled sales inspectors and technicians based on geographic territories, and scheduled same-day appointments by matching customer needs with personnel schedule availability, enhancing customer satisfaction and operational efficiency
- Demonstrated professionalism and discretion in responding to all incoming queries, including sensitive and confidential matters, while using effective writing skills and software knowledge to design documents.
Education
High School Diploma -
Castro Valley High School
Castro Valley, CA06.1997
Skills
- Calendar management
- Project Management
- Expense reports
- Excel
- Computer Proficiency
- Budget management
- POS systems expert
- Office equipment proficiency
- Event planning/coordination
- AppFolio
- Property Management
- Microsoft Outlook
- Adobe Acrobat
- Payment Processing
Certification
- Medical terminology
- Serve-safe
Timeline
Customer Service Representative
Mount Diablo Resource Recovery
07.2023 - Current
Bar Manager
Rio Pub Tew
06.2022 - Current
Office Administrator
ABOVE ALL PLUMBING
05.2019 - 06.2022
Office Administrative Specialist
ORKIN PEST CONTROL
05.2010 - 04.2019
High School Diploma -
Castro Valley High School
- Medical terminology
- Serve-safe
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