Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Kiona Tyler

Wesley Chapel,GA

Summary

Resourceful professional in financial services, known for high productivity and efficient task completion. Experienced in streamlining processes, managing teams, and excelling in multitasking environments. Specialized in risk assessment, regulatory compliance, and customer service. Excel using communication, problem-solving, and adaptability skills to achieve goals and meet client needs. Proven track record in financial management, customer relationship development, and team motivation. Skilled in office management, staff training, and strategic planning. Seeking to leverage expertise in a challenging leadership role.

Overview

16
16
years of professional experience
1
1
Certification

Work History

LOAN SPECIALIST

Small Business Administration
08.2020 - Current
  • Provide excellent customer service by addressing borrower inquiries, resolving issues, and maintaining positive relationships with clients throughout the loan lifecycle.
  • Maintain accurate records of loan applications, approvals, denials, and disbursements, and generate reports as required by management or regulatory authorities.
  • Ensure compliance with regulatory requirements, lending policies, and industry standards during the loan origination and servicing process.
  • Analyze credit reports, financial statements, and other relevant documents to assess borrowers' creditworthiness and risk level.
  • Assessing the financial health of assets, liabilities, and equity during liquidation processes.
  • Ensuring adherence to legal requirements and regulations governing liquidation proceedings.

Branch Supervisor

FSU Credit Union
05.2012 - 10.2023
  • Managed front-line staff, resolved issues, and facilitated large transactions.
  • Motivated and trained employees to meet performance goals.
  • Scheduled and supervised tellers and customer service representatives.
  • Oversaw branch operations including opening, closing, and financial monitoring.
  • Maintained facility, managed staff, and implemented office management procedures.
  • Ensured compliance with regulatory requirements and upheld confidentiality standards.
  • Assigned individual roles and tasks, as well as monitoring employees for security, compliance, and performance.
  • Designed sales and service strategies to improve revenue and retention.

SECTION 8 ASSISTANT COORDINATOR

Wakulla Housing Authority
01.2009 - 01.2012
  • Review and process applications for housing assistance under Section 8 programs, ensuring completeness and accuracy of applicant information.
  • Evaluate applicant data and documentation to determine eligibility for Section 8 housing benefits based on income, family composition, and other eligibility criteria.
  • Prepare and submit reports on program activities, participant demographics, application processing times, and other program-related metrics as required by funding agencies or regulatory authorities.

Education

Bachelor of Science -

Florida State University
Tallahassee, FL
04.2012

Skills

  • Office Management
  • Staff Training and development
  • Financial Planning
  • Regulatory Compliance
  • Exceptional communication
  • Report Preparation and Analysis
  • Credit analysis
  • Customer service
  • Team leadership
  • Performance management

Certification

  • Nationwide Mortgage Licensing System (NMLS)
  • Certified Credit Union Financial Counselor (CCFCU)

References

References available upon request.

Timeline

LOAN SPECIALIST

Small Business Administration
08.2020 - Current

Branch Supervisor

FSU Credit Union
05.2012 - 10.2023

SECTION 8 ASSISTANT COORDINATOR

Wakulla Housing Authority
01.2009 - 01.2012

Bachelor of Science -

Florida State University

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