KiOndra Matthews
Houston,TX
Summary
Focused Surgical Technologist Student with hands-on experience in maintaining sterile environment, handling surgical instruments, and aiding surgeries. Possess strong knowledge of medical terminology and surgical procedures, coupled with effective communication skills to work well in high-stress situations. Demonstrated ability to adhere to strict protocols for patient safety and comfort. Committed to continuous learning and growth within field.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Rental Assistance Program-Call Center Agent
Emergency
11.2021 - 02.2023
- Take customer calls and provide accurate, satisfactory answers to their queries and concerns
- De-escalate situations involving dissatisfied customers, offering patient assistance and support
- Review customer or client profile, providing updates and information about their application
- Collaborate with other call center professionals to improve customer service
- Provide a summary of each call in the customers’ application
Receptionist
HCA Houston Health Care
Webster, Tx
04.2021 - 10.2021
- Conduct COVID-19 symptom screening according to the hospital’s guidelines Check temperatures with thermometers and document each temperature reading on a tracking log
- Assist with the check-in process as required
- Perform lobby rounding as required to ensure patients are kept aware of wait time expectations
- Assist in resolving real-time patient concerns according to the hospital’s protocol
- Answer calls
- Transport Patients
Cashier
Raising Cane’s Chicken Fingers
Houston, Tx
09.2020 - 04.2021
- Taking orders from Customers and processing payments efficiently
- Follow proper safety procedures when handling and/or preparing food
Delivery Driver
Fedex Ground
Webster, Tx
04.2020 - 09.2020
- Responsible for the loading and unloading of delivery truck Perform vehicle inspection before and after every daily route
- Maintained delivery log for pickup and delivery of products to various locations
- Provide considerate and efficient pickup and delivery of customer packages
- Deliver packages that are on the days manifest
- Safely drive a box truck on route.
Education
Associate of Applied Science - Surgical Technology
San Jacinto College
Pasadena, TX12.2025
Associate of Applied Science -
San Jacinto College
Pasadena, TX12-2021
Skills
- Surgical procedures
- Medical terminology
- Team collaboration
- Effective communication
- Problem solving
- Strong communication
- Organizational skills
Certification
- CPR and Basic Life Support through American Heart Association
Timeline
Rental Assistance Program-Call Center Agent
Emergency
11.2021 - 02.2023
Receptionist
HCA Houston Health Care
04.2021 - 10.2021
Cashier
Raising Cane’s Chicken Fingers
09.2020 - 04.2021
Delivery Driver
Fedex Ground
04.2020 - 09.2020
Associate of Applied Science - Surgical Technology
San Jacinto College
Associate of Applied Science -
San Jacinto College
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