Kiondria Motley
Birmingham,AL
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
13
13
years of professional experience
Work History
LTL Loader/Customer Service Representative
Vulcan Threaded Products
Pelham, AL
05.2018 - Current
- Loaded and unloaded trucks with pallet jacks, forklifts, and other equipment.
- Verified accuracy of shipments against invoices or orders.
- Maintained records of goods loaded and unloaded from vehicles.
- Communicated effectively with drivers regarding any discrepancies between shipment documents and actual load.
- Received incoming freight into the warehouse and ensured accurate placement in proper storage
- Followed safety protocols when operating heavy machinery such as forklifts or pallet jacks.
- Performed daily maintenance checks on all equipment used for loading and unloading operations.
- Maintained a clean work area at all times by sweeping floors, wiping down surfaces.
- Responsible for keeping track of shipping documents such as bills of lading, manifests., ensuring they are properly filled out before loading onto
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
Tax Preparer
HR Block
01.2020 - 05.2023
- Prepared and reviewed tax returns for individuals, partnerships, corporations and trusts.
- Compiled data from clients to accurately complete tax forms.
- Identified potential deductions to minimize clients' tax liabilities.
- Researched federal, state, and local laws to ensure compliance with regulations.
- Provided guidance on financial decisions related to taxes.
- Assisted clients in responding to IRS notices of deficiency or audit findings.
- Analyzed financial information such as income statements and balance sheets to calculate tax liability.
- Explained complex tax regulations in an easy-to-understand manner for clients' understanding.
- Maintained accurate records of all client transactions and filings.
- Conducted research on current trends in taxation law to stay up-to-date with changes.
- Advised clients on the best strategies for filing their taxes efficiently and legally.
Customer Service Cashier
Walmart
01.2016 - 03.2018
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
- Processed credit card transactions accurately and efficiently.
- Resolved customer complaints in a professional manner.
- Assisted customers with locating merchandise within the store.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Greeted customers and responded to informational requests.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Built loyal clientele through friendly interactions and consistent appreciation.
Call Center Representative
AT&T
Hoover, AL
05.2011 - 10.2015
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Processed debit and credit card and electronic check payments.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
Cashier
McDonald's Restaurant
05.2012 - 08.2015
- Greeted customers and answered any questions they had about the store's products
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer inquiries regarding store policies and procedures.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Education
Some College (No Degree) - Pre-Law
T.A. Lawson State Community College
Birmingham, ALHigh School Diploma -
Minor High School
Adamsville, AL05-2009
Skills
- Forklift Operation
- Hand-Eye Coordination
- Safety Monitoring
- Order Picking
- Stacking and Storing
- Paperwork management
- Workplace organization
- Inventory accuracy
- Inbound and Outbound Calling
- Data Collection
- Paperwork Processing
- Data Entry
- De-Escalation Technique
- Customer Complaint Resolution
- Tax advising
- Tax Return Preparation
- Multi-state tax filing
- Relationship Building
- Information Processing
- Customer Support
- Call Center Operations
- Verbal and written communication
- Payment Processing
- Communicating with clients
Timeline
Tax Preparer
HR Block
01.2020 - 05.2023
LTL Loader/Customer Service Representative
Vulcan Threaded Products
05.2018 - Current
Customer Service Cashier
Walmart
01.2016 - 03.2018
Cashier
McDonald's Restaurant
05.2012 - 08.2015
Call Center Representative
AT&T
05.2011 - 10.2015
Some College (No Degree) - Pre-Law
T.A. Lawson State Community College
High School Diploma -
Minor High School