Kionia Taylor

• Proactively follow up with clients to maintain a high level of customer services and
customer satisfaction.
• Coordinate strategic planning initiatives and business development opportunities for the
Busey organization.
• Collaborate with various departments to organize client recognition and prospecting
events for Wealth Management.
• Assist in new prospect research, planning, and event coordination.
• Interact with multiple departments and associates to achieve sales goals and perform at
a level to maintain customer satisfaction and loyalty.
• Client on-boarding of wealth management, mortgage or commercial customer needing
retail accounts as requested by relationship manager
• Provide new client experience to new Private Clients, creating ease of use for all retail
products and banking capabilities
• Represent Busey at client and community events
• Develop new relationships through prospecting and building community networks

• Implements corporate retail training programs within Hub/Area
  Reports on individual and service center progress and identifies additional training needs; may assist in developing new training courses associated with the introduction of new products or services.
• In concern with Area Administration:
  Complete any other service center-specific responsibilities as needed.
  
• Responsible for training to overall Service Center operational performance and results.
  
• Responsible for training to achieve compliant scores on monthly and quarterly service center audits, including the quarterly Service Center scorecard.
  
• Ensure that all associates are exhibiting service excellence through the modeling and coaching of training and delivery service standards and the avoidance of risk.

• Identify customer and non-customer financial needs and sell all appropriate products and services.
  
• Service customer accounts as needed and proactively communicate with customers to ensure financial needs are met.
  
• Complete any other service center-specific responsibilities as determined by the Area Manager.
  
• Responsible for overall Service Center operational performance and results.
  
• Responsible for monthly and quarterly service center audits, including the quarterly Service Center scorecard.
  
• Ensure that all associates are exhibiting service excellence through the modeling and coaching of training and delivery service standards and the avoidance of risk.
  
• Coordinate staffing plans and personnel needs with their respective Area manager
  
• Supervise, evaluate, inform and provide direction to all service center associates

• Monitored daily operations and supported Branch Manager in necessary duties.
• Demonstrated expertise and reasoned guidance regarding loan products, lines of credit and account options.
• Developed strategy to achieve target sales goals.
• Planned work schedules to maintain adequate staffing levels.
• Verified cash by balancing cash drawers and maintaining cash count records.
• Assigned duties to employees and examined work for accuracy, neatness and timeliness.
• Managed and inspired team members to perform to full potential.
• Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.
• Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
• Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.

• Identify customers' and non-customers' financial and lending needs and sell all appropriate products and services.
  
• Service customer accounts as needed and proactively communicate with customers to ensure their financial needs are met.
  
• Identify needs-based opportunities and make sales referrals to all areas of the corporation to meet customers' financial needs.
  
• Perform basic teller transactions.

• Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
• Helped customers open and close accounts, apply for loans and make sound financial decisions.
• Educated customers on variety of retail products and digital solutions, enhancing customer experience.
• Assisted and advised customers on using online and mobile banking systems.
• Followed operational standards, promoting security, risk management and compliance.
• Expanded customer relationships by maintaining regular follow-up processes and rapport.
• Met with customers to analyze financial needs and maximize sales opportunities.

• Maintain awareness of existing competitive ranking and daily knowledge of all sales achievements vs. goal for staff.
  
• Oversee training and development of staff.
  
• Mentor and coach beauty advisors on product knowledge, performance, KPIs, and service behaviors.
  
• Manage and execute all customer events held at store.
  
• Review the status of the customer registry and sampling log with the team
  
• Maintain frequent communication with Lancôme Field Sales and Training Executives and Retailer Department Manager.
  
• Establish relationships with key retailer departments (personal shopper, director of special events, visual.)
  
• Regularly attend Lancôme-hosted seasonal training seminars twice a year and/or digital learning modules.
  
• Oversee all aspects of the Lancôme business and maximize retail sales.
  
• Manage cleaning, re-stocking and moving boxes with team

• Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
• Welcomed customers and offered pleasant service during entire transaction.
• Responded and assisted customers with account inquiries and updates.
• Explained bank services, financial products and applicable fees to customers.
• Met or exceeded sales goals by promoting bank products and services in customer interactions.