Summary
Overview
Work History
Education
Skills
Timeline
SalesAssociate

Kionna Dennis

Washington,DC

Summary

Driven professional with a proven track record in customer service and team leadership, notably at Amazon. Excelled in enhancing customer satisfaction and streamlining delivery processes, showcasing strong problem-solving skills and an outgoing personality. Demonstrated exceptional ability in sales promotions and POS system operation, contributing significantly to team success and operational efficiency.

Overview

6
6
years of professional experience

Work History

Sales Associate

Madrag
10.2023 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

Delivery Driver

Amazon
11.2023 - 04.2024
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Verified accuracy of all deliveries against order forms.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.

Assistant Manager

Scrub Pro Uniforms
10.2021 - 07.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Crew Member

Bojangles' Famous Chicken 'n Biscuits
11.2018 - 08.2019
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Collaborated with team members to complete orders.

Package Handler

Nordstorms Warehouse
09.2018 - 01.2019
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.

Education

Frederick Douglass High School
Upper Marlboro, MD
08.2018

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills
  • Listening Skills
  • Excellent people skills
  • Reliable and punctual
  • Goal-Oriented
  • Exceptional customer service
  • Outgoing Personality
  • Cash Handling
  • Flexible Schedule
  • Sales and Promotions
  • Safety and Cleanliness Standards
  • Ability to Lift 40 pounds
  • Building Customer Loyalty
  • Engaging with Diverse Customers
  • Store Organization
  • Product Knowledge
  • Flexible Hours
  • Inventory and Stocking
  • Decision-Making
  • Team Leadership
  • Positive Customer Engagement

Timeline

Delivery Driver

Amazon
11.2023 - 04.2024

Sales Associate

Madrag
10.2023 - Current

Assistant Manager

Scrub Pro Uniforms
10.2021 - 07.2022

Crew Member

Bojangles' Famous Chicken 'n Biscuits
11.2018 - 08.2019

Package Handler

Nordstorms Warehouse
09.2018 - 01.2019

Frederick Douglass High School

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Kionna Dennis