Kionna Edwin
Mobile,US
Summary
Experienced customer service professional with a strong command of phone communication and a deep understanding of CRM systems. Skilled in connecting customers with the appropriate products and services. Recognized for punctuality and responsibility, with proficient navigation of various computer systems and applications.
Overview
4
4
years of professional experience
1
1
Certification
Work History
CNA
Mobile Infirmary
Mobile, AL
- Helped customers by answering their questions and completing their requests
- Greeted customers with a smile and offered prompt and dedicated assistance
- Provide information about products and business logistics through phone calls and customer interactions
- Earned customer loyalty by interacting with them in a friendly manner and remembering their orders
- Promoted customer loyalty and consistent sales by providing friendly service and knowledgeable assistance.
Security
Swetman Security Service Inc
Biloxi, MS
06.2020 - 09.2021
- Remained calm, assertive, and mindful to think critically and solve problems during stressful situations
- Recorded observations and occurrences and interviewed witnesses to complete and submit an incident report
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
Sales Associate
Conn's Homeplus
Mobile, Alabama
10.2020 - 02.2021
- Negotiated and closed deals with minimal supervision
- Took incoming phone calls and answered them with information about products, services, store hours, policies, and promotions
- Consistently met or exceeded upselling, donation, and credit card sign-up targets by leveraging excellent communication and interpersonal strengths
- Assisted customers in enrolling in loyalty programs and submitting paperwork
- Kept track of store specials, payment policies, and security procedures
- Observed customer behavior in order to spot security threats and report them to supervisors.
Shift Leader
Whataburger
Mobile, AL
02.2019 - 05.2020
- Maintained a safe working environment by adhering to all safety procedures, policies, and regulations
- Provided on-the-job training and delegated daily tasks and responsibilities to new employees
- Enforced company policies and regulations with employees.
Hostess
Chuck E. Cheese
Mobile, AL
02.2018 - 01.2019
- Customer questions about hours, seating, and information were answered by me
- Took phone and walk-in reservations, keeping scheduling demands and kitchen output on schedule to avoid overbooking
- Resolved guest and employee complaints to ensure complete customer satisfaction and workforce effectiveness.
Education
Nursing - Some college
University of South Alabama
Mobile, ALHigh School -
Baker High School
Mobile, AL01.2020
Skills
- Organization
- Customer service
- Account management
- Data entry
- Sales expertise
- Problem resolution
Certification
Texas Adjusters Certification
Timeline
Sales Associate
Conn's Homeplus
10.2020 - 02.2021
Security
Swetman Security Service Inc
06.2020 - 09.2021
Shift Leader
Whataburger
02.2019 - 05.2020
Hostess
Chuck E. Cheese
02.2018 - 01.2019
CNA
Mobile Infirmary
Nursing - Some college
University of South Alabama
High School -
Baker High School