Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Kionna Mcfadden

Tallahassee,FL

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Cashier Team Lead

Whatabuger
01.2024 - Current
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
  • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.

Labeler

Trulieve
05.2022 - 01.2024
  • Enhanced production efficiency by organizing labeling materials and maintaining a clean working environment.
  • Improved label accuracy by meticulously checking product information and ensuring alignment with company guidelines.
  • Increased customer satisfaction by accurately placing labels according to specific client requests and requirements.
  • Contributed to overall team success by meeting or exceeding individual quotas for completed labeled products daily.
  • Collaborated with team members to achieve daily labeling goals and maintain high productivity levels.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.

Housekeeping Room Attendant

TMH
01.2020 - 04.2022
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Promoted a safe work environment by adhering to health and safety regulations while performing duties.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.

Education

High School Diploma -

James Rickards High School
Tallahassee, FL

Associate of Science -

Tallahassee Community College
Tallahassee, FL

Skills

  • Customer Service
  • Team Leadership
  • Cash Handling
  • Positive Attitude
  • Punctual and Reliable
  • Flexible Schedule
  • Team Management
  • Cash Register Operation
  • Cash handling expertise
  • Accuracy and Precision
  • Safety Compliance
  • Text Categorization
  • Eye for detail
  • Guest Relations
  • Customer service-focused

Certification

  • CNA - Certified Nurse Assistant

Timeline

Cashier Team Lead

Whatabuger
01.2024 - Current

Labeler

Trulieve
05.2022 - 01.2024

Housekeeping Room Attendant

TMH
01.2020 - 04.2022

High School Diploma -

James Rickards High School

Associate of Science -

Tallahassee Community College

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Kionna Mcfadden