Summary
Overview
Work History
Education
Skills
Timeline
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Kionna McKinley

Saint Augustine,FL

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

6
6
years of professional experience

Work History

Assistant Store Manager

Xfinity
09.2023 - Current
  • Drive sales by utilizing team selling strategies with representatives.
  • Train new hires to ensure they are equipped with necessary knowledge and skills.
  • Facilitate continuous learning and development initiatives for the team.
  • Coach and support team members to optimize performance and productivity.
  • Ensure adherence to all company policies and procedures.
  • Cultivate strong customer relationships to enhance satisfaction and retention.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Collaborate with our Market Manager and Store Manager to facilitate ACE certification process for new hires.
  • Coordinate implementation of the 90-day action plan, focusing on achieving ACE certification goals.
  • Volunteered to assist at CARS event in Fernandina Beach with mentor/ Store Manager Kendria Griffin and Market Manager Natasha Thompson.

Retail Sales Consultant

Xfinity
02.2022 - 09.2023
  • Position and sell all lines of business to customers.
  • Implement sales compensation and strategies, leveraging in-depth knowledge.
  • Continuously review current offers and promotions to optimize sales opportunities.
  • Drive and execute sales by teaching best practices to the team.
  • Greet customers with friendly welcome to create an positive experience.
  • Act as point of contact for all customer escalations, ensuring prompt resolution.
  • Collaborate with Brand Ambassadors to create daily themes, fostering team comradery.
  • Lead Assistant Store Manager (ASM) New Hire Onboarding sessions for the Claire Lane location.
  • Collaborate with team members to ensure all daily tasks are completed efficiently.
  • Create best practices templates for 'end of day' closing procedures to ensure compliance with counts and paperwork.
  • Audit store logs daily to maintain accuracy and compliance.
  • Conduct weekly inventory counts and ensure timely completion of store merchandising updates.
  • Assist in audit preparedness for multiple locations, including Town Center, Claire Lane, and River City.
  • Serve as Manager on Duty for support at various locations requiring Assistant Manager assistance, including River City and Claire Lane.
  • Conduct monthly cash handling and verification procedures, including cash confirmation, audits of cash handling reports, and security inspections.

Customer Service Representative

DALTILE
08.2018 - 12.2021
  • Provided fast, friendly, and knowledgeable service to address routine questions and service complaints.
  • Managed customer calls effectively and efficiently within fast-paced call center environment.
  • Followed up with customers to offer additional support and ensure satisfaction with resolutions.
  • Handled various customer inquiries, complaints, billing questions, payments, and service requests.
  • Assisted customers in resolving product problems, whether related to usage or repair.
  • Completed inquiries and followed up with customers to communicate findings and offer appropriate solutions.
  • Provided exceptional customer service by promptly addressing concerns and resolving issues related to product quality or delivery delays.
  • Implemented innovative visual merchandising strategies in showrooms, driving customer interest and boosting sales.

Education

Brainerd High School
Chattanooga, TN
2013

Skills

  • Customer Relations
  • Problem-Solving
  • POS systems operations
  • Shift Scheduling
  • Upselling and Cross Selling
  • Team Building and Leadership

Timeline

Assistant Store Manager

Xfinity
09.2023 - Current

Retail Sales Consultant

Xfinity
02.2022 - 09.2023

Customer Service Representative

DALTILE
08.2018 - 12.2021

Brainerd High School

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Kionna McKinley