KIONNA ROBINSON
Minneapolis,MN
Summary
Caring and diligent transportation worker adept at keeping passengers safe and secure. Knowledgeable about regulatory requirements, emergency response, and behavior management strategies. Bringing 2 years of related experience and the desire to make a positive impact on students.
Overview
8
8
years of professional experience
Work History
Bus Monitor
Durham School Services
2023.01 - Current
- Trained new bus monitors in proper protocols and procedures, upholding high standards for performance within the team.
- Facilitated clear communication between parents, school staff, and bus drivers regarding any incidents or concerns that arose during transit.
- Promoted a positive atmosphere on the bus through consistent enforcement of rules and respectful interactions with students.
- Demonstrated proper use of wheelchair lift, wheelchair tie-downs and orthopedic devices for handicapped passengers.
Agent
CVS Health
2021.01 - 2022.01
- Ensured compliance with all relevant regulations, maintaining strict adherence to privacy laws such as HIPAA.
- Participated in ongoing professional development to stay current on industry trends and best practices.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Educated clients about health insurance coverage options, benefits and costs.
Lead Teacher
YWCA of Minneapolis
2018.01 - 2020.01
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
- Designed and executed project-based learning experiences, promoting teamwork, problem-solving skills, and real-world connections for students.
- Designed lesson plans for teaching staff and worked closely with administration for compliance with state curricula.
- Scheduled conferences with parents to discuss students' progress and classroom behavior.
Assistant Specialist
Saint Paul Public Schools
2017.01 - 2018.01
- Supervised and checked student behavior in classroom.
- Maintained accurate records of company expenses by diligently reconciling invoices and receipts on a weekly basis.
- Supported office staff during periods of high workload by efficiently multitasking without sacrificing attention to detail or quality workmanship.
- Processed sensitive documents while maintaining strict confidentiality standards as required by company policy.
- Carefully operated office equipment such as computers, phones, projectors, copiers and fax machines.
Education
Medical Admin Assistant Program
Summit Academy Opportunities Industrialization Center
Minneapolis, MN11.2024
Associate in Child Development -
YWCA of Minneapolis
12.2019
A.S. in Graphics in Design -
Saint Paul College
12.2015
General Education Credits -
Minneapolis Community and Technical College
12.2012
High School Diploma -
Park Center IB World School
12.2007
Skills
- Compassion and empathy.
- Data Entry
- Active Listening
- Critical thinking skills
- Organization oriented.
- Patience and Empathy
- Mobility support
- Safety awareness
- Parent-Teacher Communication
- Client Relationship Building
- Training and mentoring
- Effective Time Management
Timeline
Bus Monitor
Durham School Services
2023.01 - Current
Agent
CVS Health
2021.01 - 2022.01
Lead Teacher
YWCA of Minneapolis
2018.01 - 2020.01
Assistant Specialist
Saint Paul Public Schools
2017.01 - 2018.01
Medical Admin Assistant Program
Summit Academy Opportunities Industrialization Center
Associate in Child Development -
YWCA of Minneapolis
A.S. in Graphics in Design -
Saint Paul College
General Education Credits -
Minneapolis Community and Technical College
High School Diploma -
Park Center IB World School
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