KIONNA ROBINSON
Minneapolis,MN
Summary
Caring and diligent transportation worker adept at keeping passengers safe and secure. Knowledgeable about regulatory requirements, emergency response, and behavior management strategies. Bringing 2 years of related experience and the desire to make a positive impact on students.
Overview
8
8
years of professional experience
Work History
Bus Monitor
Durham School Services
01.2023 - Current
- Trained new bus monitors in proper protocols and procedures, upholding high standards for performance within the team.
- Facilitated clear communication between parents, school staff, and bus drivers regarding any incidents or concerns that arose during transit.
- Promoted a positive atmosphere on the bus through consistent enforcement of rules and respectful interactions with students.
- Demonstrated proper use of wheelchair lift, wheelchair tie-downs and orthopedic devices for handicapped passengers.
Agent
CVS Health
01.2021 - 01.2022
- Ensured compliance with all relevant regulations, maintaining strict adherence to privacy laws such as HIPAA.
- Participated in ongoing professional development to stay current on industry trends and best practices.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Educated clients about health insurance coverage options, benefits and costs.
Lead Teacher
YWCA of Minneapolis
01.2018 - 01.2020
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
- Designed and executed project-based learning experiences, promoting teamwork, problem-solving skills, and real-world connections for students.
- Designed lesson plans for teaching staff and worked closely with administration for compliance with state curricula.
- Scheduled conferences with parents to discuss students' progress and classroom behavior.
Assistant Specialist
Saint Paul Public Schools
01.2017 - 01.2018
- Supervised and checked student behavior in classroom.
- Maintained accurate records of company expenses by diligently reconciling invoices and receipts on a weekly basis.
- Supported office staff during periods of high workload by efficiently multitasking without sacrificing attention to detail or quality workmanship.
- Processed sensitive documents while maintaining strict confidentiality standards as required by company policy.
- Carefully operated office equipment such as computers, phones, projectors, copiers and fax machines.
Education
Medical Admin Assistant Program
Summit Academy Opportunities Industrialization Center
Minneapolis, MN11.2024
Associate in Child Development -
YWCA of Minneapolis
12.2019
A.S. in Graphics in Design -
Saint Paul College
12.2015
General Education Credits -
Minneapolis Community and Technical College
12.2012
High School Diploma -
Park Center IB World School
12.2007
Skills
- Compassion and empathy
- Data Entry
- Active Listening
- Critical thinking skills
- Organization oriented
- Patience and Empathy
- Mobility support
- Safety awareness
- Parent-Teacher Communication
- Client Relationship Building
- Training and mentoring
- Effective Time Management
Timeline
Bus Monitor
Durham School Services
01.2023 - Current
Agent
CVS Health
01.2021 - 01.2022
Lead Teacher
YWCA of Minneapolis
01.2018 - 01.2020
Assistant Specialist
Saint Paul Public Schools
01.2017 - 01.2018
Medical Admin Assistant Program
Summit Academy Opportunities Industrialization Center
Associate in Child Development -
YWCA of Minneapolis
A.S. in Graphics in Design -
Saint Paul College
General Education Credits -
Minneapolis Community and Technical College
High School Diploma -
Park Center IB World School
Similar Profiles
Shaun RhodesShaun Rhodes
School Bus Driver at Durham School ServicesSchool Bus Driver at Durham School Services
Scott GunnScott Gunn
Substitute Bus Driver at DURHAM SCHOOL SERVICESSubstitute Bus Driver at DURHAM SCHOOL SERVICES
Spencer JoyceSpencer Joyce
School Bus Driver at Durham School ServicesSchool Bus Driver at Durham School Services