Kionna Watkins
Aberdeen,N.C
Summary
Experienced professional with a diverse background spanning administration, leadership, and customer service, transitioning into Human Resources. Proficient in streamlining processes, fostering employee engagement, and driving organizational efficiency. Adept at handling sensitive issues with confidentiality and professionalism.
Overview
18
18
years of professional experience
Work History
Substitute Teacher, K-12
Education Staffing Company
Fayetteville, N.C.
08.2024 - Current
- Collaborated with regular teachers to ensure continuity of instruction and address specific classroom challenges for grades Kindergarten to 12th.
- Fostered a classroom environment that encourages student participation and respect among peers in classes ranging from 10-28 students, resulting in a 90% student satisfaction rate.
- Designed and implemented additional class activities when lesson plans concluded early, enhancing student engagement and learning outcomes.
Fulfillment Associate
Amazon
Fayetteville, N.C.
06.2024 - Current
- Troubleshooted and resolved issues, ensuring smooth operations and contributing to a 15% reduction in processing errors.
- Followed detailed on-screen instructions to complete various tasks, achieving a task completion rate of 100%.
- Prepared and packed an average of 200 orders per shift, ensuring timely and accurate shipment.
Independent Insurance Agent
American Family Life Assurance Company of Columbus
Aberdeen, N.C.
07.2022 - 08.2023
- Built and maintained client relationships, increasing satisfaction and retention rates through exceptional service.
- Designed and facilitated educational workshops, improving product awareness and client engagement.
- · Supported over 200 claims, achieving a 98% satisfaction rate by providing accurate and timely assistance.
- Enhanced industry knowledge through continuous professional development, ensuring compliance with regulatory changes.
Customer Service Associate
Aldi
Aberdeen, N.C.
08.2020 - 12.2022
- Delivered excellent customer service, achieving a 95% satisfaction rating by addressing inquiries and resolving issues promptly.
- Collaborated with team members to improve checkout efficiency, reducing transaction times and enhancing customer experience.
- Processed transactions with high accuracy, maintaining compliance with company policies and reducing errors
Administrative Assistant
JetLyfe Trucking
Raeford, N.C.
07.2019 - 03.2020
- Created and managed financial documentation, resulting in a 20% improvement in tracking accuracy and compliance.
- Developed and implemented Standard Operating Procedures (SOPs), enhancing employee onboarding efficiency by 30%.
- Coordinated internal and external communications, reducing missed messages by 15% through effective documentation practices.
- Streamlined logistics scheduling and operations, reducing errors by 25% and ensuring timely project delivery.
Customer Service Representative
Towneplace Suites
Aberdeen, N.C.
10.2017 - 06.2018
- Provided outstanding customer service by greeting guests, answering multiple phone lines, making and canceling reservations, and sending faxes, maintaining a guest satisfaction rating of 95%.
- Conducted follow-ups on past stays to ensure guest satisfaction, contributing to a 20% increase in repeat bookings.
- Handled special requests and processed guest payments, ensuring all transactions were accurate and guests' needs were met promptly.
- Managed check-in and check-out processes, reducing wait times by 30% and enhancing overall guest experience.
Direct Care Professional
Greater Image Healthcare
Aberdeen, N.C.
10.2015 - 02.2016
- Assisted clients with mental illnesses in developing daily living skills to promote independence, contributing to a 25% improvement in client self-sufficiency.
- Instructed clients in housekeeping skills, leading to a noticeable enhancement in their ability to maintain personal living spaces.
- Guided clients in developing appropriate behavioral responses, resulting in a 15% reduction in incidents of behavioral issues.
- Offered support with personal hygiene, ensuring clients maintained cleanliness and
Police Officer
Maxton Police Department
Maxton, N.C.
04.2007 - 04.2015
- Supervised and mentored a team of 10 patrol officers, improving team performance and compliance by 20%.
- Developed and implemented officer training programs, contributing to increased operational efficiency and public safety outcomes.
- Served as a community liaison, fostering trust and improving collaboration between the department and the public.
- Directed investigations, increasing case resolution rates by 25% through detailed reporting and proactive strategies.
Education
Bachelor of Arts - Social and Criminal Justice
University of Arizona Global Campus
true01.2025
Associate of Applied Science - Criminal Justice
Sandhills Community College
Pinehurst, NC06-2016
Skills
- Employee Relations and Training
- Operational Procedures Development
- Talent Acquisition Support
- HR Data Management
- Conflict Resolution and Mediation
- Communication and Interpersonal Skills
- Analytical Problem-Solving
- Proficiency in Microsoft Suite and Google Workspace
Affiliations
Youth Sports Coach (2015-2022)
- Developed and implemented training programs for youth athletes, resulting in a 20% improvement in team performance over the season.
- Coached a team of 10-15 players, providing guidance and support during practices and games.
- Promoted teamwork and sportsmanship, instilling values of discipline and collaboration, achieving a 100% positive feedback rate from players and parents.
Timeline
Substitute Teacher, K-12
Education Staffing Company
08.2024 - Current
Fulfillment Associate
Amazon
06.2024 - Current
Independent Insurance Agent
American Family Life Assurance Company of Columbus
07.2022 - 08.2023
Customer Service Associate
Aldi
08.2020 - 12.2022
Administrative Assistant
JetLyfe Trucking
07.2019 - 03.2020
Customer Service Representative
Towneplace Suites
10.2017 - 06.2018
Direct Care Professional
Greater Image Healthcare
10.2015 - 02.2016
Police Officer
Maxton Police Department
04.2007 - 04.2015
Bachelor of Arts - Social and Criminal Justice
University of Arizona Global Campus
Associate of Applied Science - Criminal Justice
Sandhills Community College
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