Kionnah Carter
Oklahoma City,OK
Summary
Dynamic and dedicated professional with a strong background in customer service at Whataburger. Proven ability to enhance customer satisfaction through effective problem-solving and teamwork. Skilled in money handling and fostering collaborative relationships, consistently contributing to team success and operational efficiency. Committed to maintaining high standards of service and support.
Overview
11
11
years of professional experience
Work History
Team Member
Whataburger
04.2023 - 08.2025
- Delivered exceptional customer service in fast-paced environment, ensuring positive guest experiences.
- Prepared and assembled food orders efficiently while adhering to safety and quality standards.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Addressed and resolved customer complaints in polite and professional manner.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
Hospitality
Fairgrounds
03.2017 - 07.2022
- Maintained cleanliness and organization of assigned areas, ensuring high standards of hygiene and safety.
- Reduced complaints by addressing guest concerns promptly and professionally.
- Ordered and stocked supplies to avoid shortages and excess inventory.
- Developed strong relationships with colleagues across departments, fostering a supportive work environment conducive to achieving shared goals.
- Performed deep-cleaning tasks on a regular basis, ensuring the long-term preservation of hotel assets such as furniture and fixtures.
- Cleaned carpets by vacuuming, shampooing, deodorizing, and disinfecting.
- Collaborated with team members to complete tasks efficiently, resulting in improved overall performance.
Cashier
Walmart
02.2015 - 07.2017
- Trained new cashiers on operational procedures and customer service standards.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
High School Diploma -
John Marshall Mid High School
Oklahoma City, OK05-2013
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Money handling
- Team building
Timeline
Team Member
Whataburger
04.2023 - 08.2025
Hospitality
Fairgrounds
03.2017 - 07.2022
Cashier
Walmart
02.2015 - 07.2017
High School Diploma -
John Marshall Mid High School