Summary
Overview
Work History
Education
Skills
Timeline
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Kionni Hinckson

Software QA Engineer
Orange Park,FL

Summary

Dynamic Navy veteran with a four-year background in supervising the daily operations of various spaces, equipment, and junior sailors, I bring a disciplined and meticulous approach to maintaining a safe and secure working environment. Skilled in managing over 20 types of equipment and systems, I excel in fast-paced settings, adeptly adjusting to evolving priorities. Similar to a software QA engineer, my responsibilities extend to meticulous record-keeping; logging critical information during continuous flight operations and maintaining comprehensive equipment usage logs, predominantly in Excel. Additionally, I've led quality assurance processes by performing rigorous fuel tests to ensure the safety and readiness of fuel supplies for high-performance aircraft such as Harriers, fighter jets, and helicopters. This role has honed my attention to detail and commitment to quality, essential traits for ensuring the reliability and performance of both military and software systems.

Overview

2
2
years of professional experience
4
4
years of post-secondary education

Work History

Aviation Boatswain's Mate, Fuels 3rd Class

United States Navy, USN
1 2017 - 8 2021
  • Throughout my years in the United States Navy, I have been awarded: Navy and Marine Corps Achievement Medal, Navy Good Conduct Medal, National Defense Service Medal, Global War on Terrorism Expeditionary Medal, Global War on Terrorism Service Medal, Humanitarian Service Medal, Sea Service Deployment Ribbon, Navy Pistol Sharpshooter Ribbon
  • As a seasoned Pump Room Operator, I have expertly led multiple sailors in the safe and efficient handling of over 600,000 gallons of JP-5 during 345 critical fueling operations
  • My proactive involvement was instrumental in the seamless receipt and distribution of approximately 725,000 gallons of JP-5 (equivalent to the volume of an Olympic-sized swimming pool) across numerous mishap-free replenishment evolutions, underway in support of Amphibious operations within the 7th Fleet
  • I've contributed over 20,000 man hours in the meticulous upkeep and maintenance of JP-5 Pump rooms and associated equipment, significantly enhancing operational readiness and elevating space standards at all levels
  • I also trained and certified over 15 sailors in three vital watch stations, ensuring no qualifications shortfalls and maintaining high standards of operational excellence
  • In addition to my primary duties, I excelled in a versatile role outside of my formal job description, functioning effectively as a front desk clerk
  • Here, I demonstrated exemplary proficiency and leadership, managing daily inspections and the check-in/out processes for over 900 residents with two junior sailors under my guidance, consistently exceeding expectations in this capacity.

Macy's Sales Representative

Macy's
07.2016 - 12.2016
  • As a sales associate, key responsibilities include greeting patrons, providing product knowledge, and completing transactions on the cash register
  • Primary job duties on the cash register include processing payments and returns, applying coupons and promotional codes, issuing receipts, and bagging items upon the conclusion of transactions
  • Other duties included stocking racks and shelves and maintaining a presentable sales environment
  • I also worked in the stock room where my job duties included loading and unloading shipments, taking inventory, organizing displays, and stocking shelves


Bag Room / Ramp Service Agent

Ground Services International
08.2014 - 08.2016
  • As a Ramp agent, I was responsible for loading and unloading aircraft baggage, guiding planes to and from their gates, operating baggage carts, de-icing planes, and performing other airplane servicing duties
  • While working as a Bag Room agent in the airline industry, I would load and unload baggage (suitcases or luggage) and other cargo (airfreight, mail, counter-to-counter packages, Luxury items, brinks) for transport via aircraft
  • I also safely operated various types of equipment such as conveyor belts, push-back tractors, and tugs
  • I communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency
  • I used handheld scanners to efficiently track, input, and maneuver freight and information throughout the distribution network
  • Handled daily customer service aspects, including maintaining positive and ongoing relationships with external customers and freight partners.

Education

High School Diploma -

Kurt Hahn Expeditionary Learning School
Brooklyn, NY
09.2010 - 05.2013

Associate of Science in Information Technology - Cybersecurity

Keiser University - Jacksonville
Jacksonville, Florida
03.2022 - 05.2023

Skills

Attention to detail

Operations support

Experience with JIRA

Troubleshooting

Able to work in fast-paced environment

Skilled multi-tasker

Proficient In High Stress Environments

Keen eye

Software Development Lifecycle

Manual Testing

Continuous Improvement

Timeline

Associate of Science in Information Technology - Cybersecurity

Keiser University - Jacksonville
03.2022 - 05.2023

Macy's Sales Representative

Macy's
07.2016 - 12.2016

Bag Room / Ramp Service Agent

Ground Services International
08.2014 - 08.2016

High School Diploma -

Kurt Hahn Expeditionary Learning School
09.2010 - 05.2013

Aviation Boatswain's Mate, Fuels 3rd Class

United States Navy, USN
1 2017 - 8 2021

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Kionni HincksonSoftware QA Engineer