KIONTEA HERNDON

• Entered data, generated reports, and produced tracking documents.
• Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
• Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
• Gathered and organized materials to support operations.

Planned program events and organizational awareness throughout community

• Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
• Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
• Educated clients on available community resources, fostering a sense of empowerment and selfsufficiency.
• Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
• EEO documentation and intake for complaints
• Mediated settlements between complainants and the accused
• Assisted EEO officers in investigations

• Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
• Established a successful business by identifying market needs and developing innovative solutions.
• Build relationships with youth
• Outreach to communities youth engagement
• Delivered exceptional customer service by addressing client concerns promptly and effectively resolving issues.
• Led the strategic planning process to define business goals and ensure alignment across all departments.

• Fielded phone calls from clients when [the infectious disease contol officer]
• Responded to customer questions and requests in a prompt and efficient manner.
• Determined customer needs by asking relevant questions and listening actively to the responses.
• Built relationships with customers to increase likelihood of repeat business.

Perform search, rescue, and fire fighting operations involving fires, accidents, floods, bomb incidents, and spillage of dangerous substances
•Safely and efficiently operate emergency response vehicles, equipment, and tools
•Operate hand and power tools to ventilate structures, position and climb ladders, pull hoses from truck bed and connect to hydrant

and pump apparatus, and operate water charged hose lines of various sizes to combat fires
•Operate pumps, foam generators, boom and ground sweep nozzles, and other similar equipment
•Perform salvage and overhaul operations to minimize damage
•Participate in station drills and emergency procedures training
•Respond to hazardous materials emergencies in accordance with requirements

• •Perform other duties as assigned
• Building inspections

• Loaded and unloaded delivery trucks promptly for further distribution.
• Prepared orders for shipment by picking, packing, and labeling merchandise.
• Packaged and shipped orders accurately to promote safe and quick delivery to customers.
• Forklift operations
• Merchandise delivery
• Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.

• Maintained proficiency in use of assigned protective equipment, weapons and restraint devices.
• Operated and monitored security panels, alarms and related security equipment to provide area and visitor surveillance.
• Monitored and authorized entrance and departure of visitors and employees to guard against theft and maintain security of premises.
• Monitored all doors and windows of Number-foot Type facility to prevent entry of unauthorized individuals.

• Responded quickly to incidents and assessed active situations for security concerns.
• Underwent and maintained firearms certification in compliance with state laws and organizational standards.
• Performed hourly patrols of building areas, parking lots and facility grounds.
• Enforced company policies and procedures consistently across various sites while maintaining professionalism at all times.
• Protected property of religious establish ment while services were in session

• Participated in ongoing training programs to stay current on industry advancements and best practices in appliance technology.
• Supported sales team efforts by recommending suitable upgrades or replacements when applicable to benefit the customer's overall experience.
• Improved workflow efficiency by effectively managing multiple service appointments per day while maintaining punctuality.
• Established trust and credibility with customers by offering personalized follow-up support, answering questions, or addressing concerns after repairs were completed.
• Filtered oil from commercial deep fryers
• Cleaned and detailed commercial appliances and walk in fridges

• Responded quickly and effectively to all security violations and duress alarms.
• Monitored security camera system day and night to protect lives and property.
• Monitored alarm systems to detect any unauthorized entries into protected areas.
• Prevented crimes by immediately reporting all unusual, unauthorized and illegal activity on the premises.
• Detected and apprehended any unauthorized personnel.
• Noted and followed up on any unusual behavior.
• Unlocked rooms and suites for authorized contractors.

• Managed a team of sales associates, providing guidance and support to improve overall performance.
• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Organized product displays to attract potential buyers and increase sales conversions.
• Enhanced store presentation by optimizing store layout, visual merchandising, and promotional materials.
• Managed family’s retail store

• Assisted executive recruiting officer.
• Reference checks.
• Shredding, filing of classified documents.

• Assisted in chaperoning campers.
• Helped coordinate and direct camp activities.
• Sports manager.

• Medical sciences and supplies informational intern Front desk service center receptionist.

• Assisted in pet pick ups.
• Full grooming of animals.
• Clean up.