Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kiori Gordon

Houston,TX

Summary

Kiori is currently enrolled in the instrumentation and electrical technician program At Pacworks training school, (Saturday classes only) projected Completion date: September 2021 - Nccer certified - Authorized to work in the US for any employer

Overview

7
7
years of professional experience

Work History

Instrumentation Technician

PacworksTraining
Baytown, Texas
05.2021 - 11.2021
  • Gained hands on experience with troubleshooting, calibrating and replacing transmitters.
  • Removed damaged instruments and repaired components.
  • Identified issues by testing and troubleshooting instruments, components and assemblies using voltmeters, circuit testers and oscilloscopes.
  • Assembled electrical systems or prototypes using hand tools or measuring instruments.
  • Revamped systems and upgraded wiring, PLCs and drives to handle changing needs.
  • Fluently gain a understanding of loop diagrams.

Territory Sales Manager

Comcast
Houston, TX
05.2019 - Current
  • Presenting products and services to potential customers, identifying specific consumer characteristics and recommending ways to promote and sell products.
  • Have excellent communication abilities and be highly motivated to meet sales goals.
  • Help grow the company customer base and establish it’s reputation in the assigned region.
  • Act as a point of contact for existing and potential customers within assigned territory.
  • Identify local business opportunities and challenges.
  • Report on regional sales results (weekly, monthly, quarterly and annually).
  • Present products and services to prospective customers.
  • Identify customer needs and recommend product solutions.
  • Work closely with salespeople and other internal teams to meet individual and group sales quotas.
  • Answer customer questions about features, pricing and additional services.
  • Cross-sell products, when appropriate.
  • Collaborate with sales representatives from different territories to share best practices and support a cohesive sales approach.
  • Know every bit of knowledge about the product.
  • Exceeded targets by building, directing and motivating high-performing sales team.

Cable Installation Technician

Comcast
Houston, TX
05.2017 - 05.2019
  • Installing, maintaining, and repairing residential cable television, phone / electrical and Internet services.
  • Inspecting cable lines, laying ground cable, repairing poles.
  • Attend trouble calls to resolve the issue, and full installs.
  • Tier 1 Technical Support/ helpdesk
  • Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
  • Demonstrated equipment capabilities to customer and responded to questions and complaints.


  • Read blueprints and schematics to correctly place equipment.
  • Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.

CCB Service Help Desk Computer System Analyst

JPMorgan Chase
Houston, TX
11.2014 - 01.2016
  • Took calls of customers that were having issues with pc, applications, and/or systems.
  • Used CRC, Absence, Raptor, etc.
  • Performed profile refresh/unlock, troubleshooting.
  • Performed net installs and rollbacks.
  • Developed strong communication skills.
  • Performed password resets.
  • Worked with multiple CPU systems and software/hardware.
  • Remote access and support.
  • Escalated tickets (CONSUMER & COMMUNITY BANKING, MORTGAGE BANKING, MORTGAGE PRODUCTION AND SERVICING, PRODUCTION, PRODUCTION – ONGOING, PRODUCTION-OPERATING, PRODUCTION ORIG ADMIN/SUPPORT, BUSINESS SUPPORT – PRODUCTION, PRODUCTION OPERATION RISK & CONTROLS PRODUCTION OPS SUPPORT, PROCESS IMPROVEMENT, PROCESS IMPROVEMENT MX).

Education

High school diploma - General Studies

Northshore High SchoolHouston

Skills

  • Sales Closing
  • Scheduling
  • Sales Goals
  • Strategic planning
  • Market Analysis
  • Communications management
  • Cabling layouts
  • Device configuration
  • Product Knowledge
  • Network Installation
  • Troubleshooting skills
  • Educating customers
  • Customer Service

Timeline

Instrumentation Technician

PacworksTraining
05.2021 - 11.2021

Territory Sales Manager

Comcast
05.2019 - Current

Cable Installation Technician

Comcast
05.2017 - 05.2019

CCB Service Help Desk Computer System Analyst

JPMorgan Chase
11.2014 - 01.2016

High school diploma - General Studies

Northshore High SchoolHouston

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Kiori Gordon